Medical Office Assistant with 20 years of experience in administrative as well as customer service based positions. Known for excellent interpersonal skills and deep knowledge of medical terminology, HIPPA, positive enteractions. Detail-oriented and knowledgeable Surgical Scheduling, skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational in both english and spanish.
Hi, I’m
Ruth Lewis
Health Service Executive
Norton,MA
Summary
Overview
28
years of professional experience
4
years of post-secondary education
4
Certification
2
Languages
Work History
Beth Israel Deaconess-PlymouthPlymouth , MA
Surgical Scheduler Coordinator
01.2024 - Current
Job overview
- Provided exceptional customer service to patients, addressing their concerns promptly while maintaining professionalism at all times.
- Streamlined the surgical scheduling process for improved accuracy and time management.
- Developed strong relationships with referring physicians'' offices to facilitate seamless scheduling of surgeries and enhance overall patient experience.
- Enhanced patient satisfaction by efficiently scheduling surgeries and pre-operative appointments.
- Decreased errors in scheduling system through regular audits, identifying discrepancies, and implementing corrective actions when needed.
- Promoted effective teamwork among colleagues through consistent communication and collaboration on complex cases requiring coordination across multiple departments.
- Increased patient satisfaction with timely communication regarding appointment confirmations and reminders.
- Continuously updated personal knowledge about surgical procedures, medical terminology, and relevant software systems through professional development opportunities.
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Maintained a high level of organization in managing appointment calendars for multiple surgeons simultaneously without compromising accuracy or efficiency.
- Reduced patient wait times by effectively coordinating with surgeons, nurses, and support staff.
- Mitigated risk of miscommunication between departments by proactively sharing updates on surgery schedules within the hospital network.
- Collaborated with insurance providers to obtain necessary authorizations for scheduled surgeries, minimizing delays or cancellations due to coverage issues.
- Contributed to hospital efficiency by managing schedules for multiple operating rooms and surgical teams.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients about surgeries and provided treatment plan documentation.
- Coordinated with facilities to set up surgeries for [Number] [Surgeon type].
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Updated daily operating room calendars with accurate appointment schedules.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Received and routed laboratory results to correct clinical staff members.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Wheaton CollegeNorton, MA
Higher Education Office Manager
01.2022 - 09.2022
Job overview
- Consulted with healthcare professionals on business decisions.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, and financial reporting.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Assisted with regulatory issues such as compliance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
Massachusetts General Hospital Boston, MA
Executive Administrative Assistant
11.2009 - 07.2021
Job overview
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Organized and updated schedules for executives.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Increased productivity with the implementation of digital tools for document management and collaboration.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Took notes and dictation at meetings.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Led staff and vendors in providing high level of service for owner and guests.
- Worked with senior management to initiate new projects and assist in various processes.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Volunteered to help with special projects of varying degrees of complexity.
- Updated and maintained confidential databases and records.
- Filed paperwork and organized computer-based information.
Hockomock Area YMCANorth Attleboro, MA
Director Before and After School
01.1996 - 10.2010
Job overview
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Established departmental performance goals and provided feedback for underperforming areas.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.`
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
Healthcare.eduBrockton, MA
Certification from Phlebotomy
08.2023 - 11.2023
University Overview
Fisher CollegeBoston, MA
Early Childhood Intervention from Early Childhood Intervetion
05.2000 - 05.2003
University Overview
YMCA Training Inc. Boston
Certificate in Business Management from Management Certification
10.1994 - 01.1995
University Overview
Bridge Over Troubled WatersBoston, MA
GED
08.1991 - 09.1991
University Overview
Healthcare.eduBrockton, MA
Certificate from Basic Life Support
08.2023 - 11.2023
University Overview
Certification
Phlebotomy Technician
Timeline
Surgical Scheduler Coordinator
Beth Israel Deaconess-Plymouth
01.2024 - Current
Phlebotomy Technician
11-2023
Healthcare.edu
Certification from Phlebotomy
08.2023 - 11.2023
Healthcare.edu
Certificate from Basic Life Support
08.2023 - 11.2023
Higher Education Office Manager
Wheaton College
01.2022 - 09.2022
Executive Administrative Assistant
Massachusetts General Hospital
11.2009 - 07.2021
Fisher College
Early Childhood Intervention from Early Childhood Intervetion
05.2000 - 05.2003
Director Before and After School
Hockomock Area YMCA
01.1996 - 10.2010
YMCA Training Inc.
Certificate in Business Management from Management Certification
10.1994 - 01.1995
Bridge Over Troubled Waters
GED
08.1991 - 09.1991
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