Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Interests
Generic

Ruth Lewis

Norton,MA

Timeline

Practice Manager

Dedham Consultation Center, LLC
04.2024 - 11.2024

Phlebotomy Technician

HealthEdu
08.2023 - 10.2023

Surgical Coordinator

Beth Israel Deaconess-Plymouth
01.2023 - 04.2024

Office Manager

Wheaton College
01.2022 - 09.2022

Executive Assistant to the Chief Medical Director

Massachusetts General Hospital Center
11.2009 - 07.2021

Associate's Business & Accounting - Business Management

Fisher College
08.2000 - 05.2003

Work History

Practice Manager

Dedham Consultation Center, LLC
04.2024 - 11.2024
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Oversaw accounting, budgeting, and financial reporting.

Surgical Coordinator

Beth Israel Deaconess-Plymouth
Plymouth, MA
01.2023 - 04.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
  • Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.

Office Manager

Wheaton College
Norton, MA
01.2022 - 09.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained and Implemented a new medical record systems.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Reported to senior management on organizational performance and progress toward goals.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Executive Assistant to the Chief Medical Director

Massachusetts General Hospital Center
Boston, MA
11.2009 - 07.2021
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answered high volume of phone calls and email inquiries.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Facilitated training and onboarding for incoming office staff.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Overview

15
15
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Education

Phlebotomy Technician

HealthEdu
Brockton, MA
08.2023 - 10.2023

Associate's Business & Accounting - Business Management

Fisher College
Boston, MA
08.2000 - 05.2003

Skills

  • Surgical Procedures
  • Patient Information Collection
  • Orthopedic Surgery
  • Reviewing Medical Histories
  • EHR Systems Expertise
  • Online Systems
  • ICD-10 Coding
  • Obtaining Authorizations
  • MIPS Standards
  • Organizing Service Schedules
  • Office Supplies and Inventory
  • Documentation Scanning
  • Administrative Duties
  • Educating Patients
  • Data Entry Software
  • Provider Order Placement
  • CPT Coding
  • Insurance Verification
  • Schedule Coordination
  • EMR Updating
  • Pre-Authorization Management
  • Appointment Scheduling and Confirmation
  • Following Up with Patients
  • Operational Requirements
  • Managing Medical Practices
  • Skin Pricks
  • Organization and Time Management
  • Teamwork and Collaboration
  • ICD-10 (International Classification of Disease Systems)
  • Scheduling Tests and Procedures
  • Computer Proficiency
  • Surgical Procedures
  • Invasive Procedures
  • Complex Problem-Solving
  • Hazardous Waste and Disposal
  • Medical Report Preparation
  • Patient Eligibility Requirements
  • Adaptable and Flexible
  • Calendar and Appointment Management
  • Order Purchasing
  • Equipment Troubleshooting and Maintenance
  • Staff Leadership
  • EHR Software
  • Answer Telephones
  • Prescription Refills
  • Pharmacy Correspondence
  • Clerical Support
  • CPR Certified
  • Payment Plan Options
  • Taking Client Histories
  • Operational Efficiency
  • Accurate Recordkeeping
  • Transportation Assistance
  • Patient Health Information Access
  • Office Administration
  • Emergency Surgery
  • Checking in Patients
  • Call Transfers
  • Office Workflow Support
  • Patient Callbacks
  • Facility Coordinating
  • Co-Pay Collection
  • Surgery Preparation

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Effective at setting up as many as 50+ weekly procedures for surgeons in a busy General Surgeon practice as well as in Cardiac Surgery. Well-versed in checking coverage, obtaining authorizations and collecting payments. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in EPIC, EMR/ECW, Athena, MediTech, Microsoft,. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Effective at setting up as many as [Number] weekly procedures for [Number] surgeons in a busy [Type] practice. Well-versed in checking coverage, obtaining authorizations and collecting payments. Attentive Surgery Scheduler familiar with ICD-10 coding, [Software] and EHR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Driven and organized professional with positive attitude and strong multitasking abilities. Well-versed in medical terminology and patient scheduling, along with proficiency in coordinating surgeries and managing healthcare documentation. Dedicated to enhancing patient care and streamlining operational efficiency.

Work Preference

Work Type

Full TimePart Time

Work Location

RemoteHybridOn-Site

Important To Me

4-day work weekWork-life balanceWork from home optionCompany Culture

Interests

Traveling

Reading

Cooking

Art and Music

Sewing

Volunteering

Outdoor recreation

Yoga

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Ruth Lewis