Ruth London
Brooklyn,NY
Summary
Results-oriented restaurant manager with a proven track record of overseeing daily operations and leading diverse teams. Dedication to exceptional customer service and consistent drive for profitability through effective cost management, staff training, and maintaining high standards of quality in a fast-paced environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
FOH Manager
P.J. Clarke's
01.2023 - Current
- Recruited, trained, and managed front of house personnel.
- Coordinated and maintained work shift schedules.
- Managed daily operations, ordering supplies and maintaining inventory.
- Handled customer complaints and special requests, leading to improved satisfaction.
- Ensured seamless interaction between front and back of house personnel.
- Guaranteed adherence to safety and health standards.
- Facilitated smooth operations during events.
- Drafted detailed floor layouts.
- Led pre-shift preparations.
- Completed end-of-day financial reconciliations.
Service Manager
Dinosaur Bar-B-Que
06.2020 - 11.2022
- Directed daily functions overseeing a team of 35 staff.
- Developed seating configurations to enhance customer experience.
- Maintained consistent communication with culinary staff to expedite delivery.
- Maintained cleanliness standards in dining areas.
- Managed consumer complaints efficiently.
- Assessed employee performance with detailed reviews.
- Planned shift schedules.
- Executed tasks in alignment with organizational standards.
- Implemented strategies to increase customer service satisfaction ratings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Manager
Shake Shack
04.2014 - 03.2020
- Conducted regular inventory audits each month.
- Organized and executed comprehensive safety courses.
- Organized employee schedules to meet business requirements.
- Oversaw daily operations, ensuring smooth workflow.
- Addressed and rectified customer issues.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
Associate - Business Administration
Plaza College
Queens, NY01.2025
Skills
- Scheduling staff
- Complaint handling
- Marketing support
- Guest relations
- Reservation handling
- Table management
- Hygiene standards
- Point of sale systems
- Training and coaching
- Pre-shift walk-through
- Employee scheduling
Certification
- Driver's License
- Food Handler Certification
Timeline
FOH Manager
P.J. Clarke's
01.2023 - Current
Service Manager
Dinosaur Bar-B-Que
06.2020 - 11.2022
Manager
Shake Shack
04.2014 - 03.2020
Associate - Business Administration
Plaza College
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