Ruth Luna

San Juan Capistrano

Summary

Billing Supervisor with extensive experience in optimizing operations and enhancing efficiency. Proven track record of reducing delinquency rates and improving collection processes. Skilled in process improvement, team development, and maintaining accurate documentation.

Overview

years of professional experience

Work History

Resolution/Billing Supervisor

TCA Transportation Corridor Agency

Irvine

05.2015 - Current

Kept operations running smoothly and solved diverse problems by coordinating with customers, management and internal departments.
Reviewed customer account information for accuracy prior to submitting invoices for payment approval.
Managed multiple projects simultaneously while meeting strict deadlines.
Provided training sessions on new software programs used for generating bills, tracking payments, and reconciling accounts receivables.
Monitored accounts receivable aging reports to identify overdue payments, researched discrepancies, and took corrective action.
Worked closely with sales team to ensure that all orders are billed correctly prior to shipping goods out.
Resolved customer inquiries regarding invoice discrepancies or past due balances in a timely manner.
Generated invoices, processed payments and prepared deposits and part of financial operations oversight.
Prepared monthly reports detailing outstanding debtors' balances along with recommendations for improving collections efforts.
Performed periodic audits of customer accounts to verify accuracy of charges billed against actual services rendered.
Analyzed data from various sources such as purchase orders and invoices to identify trends or patterns in order processing times or payment delays.

Senior Fraud Specialist

Global Cash Card

Irvine

09.2010 - 04.2015

Investigated fraudulent activity using advanced detection tools and methodologies.
Collaborated with law enforcement to gather evidence and support investigations.
Reviewed customer accounts for suspicious transactions and flagged potential fraud cases.
Analyzed transaction patterns to identify trends and mitigate risks proactively.
Analyzed financial documents including bank statements and credit card statements for discrepancies or evidence of attempted frauds.
Identified patterns of suspicious behavior through data analysis and reporting.

Education

High School Diploma -

Junipero Sierra High

San Diego, CA

06-2007

Skills

Accounts receivable
Fraud detection
Problem solving

Time management
Team leadership
Financial reporting

Languages

Spanish

Native/ Bilingual

Timeline