RUTH MABIALA
PORTLAND
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier
Nordstrom Rack
01.2025 - 06.2025
- Balance cash drawers daily, ensuring accuracy and resolving discrepancies promptly.
- Ensure customer satisfaction with patience and a positive attitude.
- Encourage customers to be proactive with their banking, connecting them with account managers and loan officers.
- Assist customers with account openings, closures and other financial services.
- Processed a high volume of daily transactions, ensuring compliance with credit union policies and procedures.
- REFERENCE - HR CARLO CRUZ (732 357 5694)
Supervisor
Zamika Corporation
01.2023 - 01.2024
- Preparation of insurance forms and documents to support acquisition and retention of profitable business.
- Led weekly staff meetings to review performance & provide coaching & mentoring.
- Ensured client retention by focusing on client satisfaction.
- Involved in marketing functions to attract new clients.
- Updated and maintained marketing information.
- REFERENCE - HR LEYTITA KASHINDI (908 297 8389)
Store Manager
Nude Foods
01.2016 - 01.2023
- Initiate service consultation by asking open-ended questions to learn the clients preferences and needs, making sure the client is satisfied with service or product given.
- Set and achieve personal sales goals while supporting the goals of the team.
- Provide honest and confident feedback to customers regarding products.
- Build lasting relationships with clients by contacting them to follow up on purchases, suggest new products and invite them to upcoming events.
- Inventory management.
- Led weekly staff meetings to review performance & provide coaching & mentoring.
- REFERENCE - Daniel Mihungo (+27 67 055 7287)
Education
Business Management
CPUT University
Cape Town, South Africa01.2015
High School Diploma - undefined
Immaculata High School
Cape Town, South Africa01.2011
Skills
- Strong leadership abilities with experience motivating teams and driving performance
- Excellent communication skills for delivering clear instructions and maintaining positive interactions
- Skilled in coaching, training, and developing employees to improve productivity and service quality
- Effective decision-making and problem-solving under pressure
- Proven ability to handle customer concerns with empathy, patience, and professionalism
- Conflict resolution skills to de-escalate issues and maintain a positive work environment
- Strong organizational and time-management skills with the ability to prioritize and delegate tasks
- Knowledgeable in customer service processes, policies, and service standards
- Ability to build strong customer relationships through active listening and tailored support
- Proficient in handling high-volume environments while maintaining accuracy and attention to detail
- Adaptable and flexible when dealing with changes, challenges, or unexpected situations
- Results-oriented with a track record of meeting goals, improving workflows, and supporting team success
Certification
Flight attendant certification
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Cashier
Nordstrom Rack
01.2025 - 06.2025
Supervisor
Zamika Corporation
01.2023 - 01.2024
Store Manager
Nude Foods
01.2016 - 01.2023
Business Management
CPUT University
High School Diploma - undefined
Immaculata High School