Ruth Manswell

• Delivered personalized customer service and resolved client concerns effectively.
• Promoted and upsold in-home products, contributing to increased sales revenue.
• Built rapport with customers to support retention and satisfaction.

• Managed daily store operations, sales performance, inventory control, and purchasing.
• Oversaw cash handling, deposits, and financial accuracy.
• Provided customer and technical support while executing sales strategies.

Global Support Services Lead (2024 – Present)

• Progressively promoted through multiple operational, technical, and leadership roles due to consistent performance and adaptability.
• Lead global operations support initiatives, collaborating with cross-regional teams to improve service delivery and operational efficiency.
• Analyze KPIs, quality metrics, and customer trends to identify gaps and drive continuous improvement initiatives.
• Support escalation management, workflow optimization, and resolution strategies that enhance customer satisfaction.
• Serve as a subject matter expert for complex account and system issues.

Back Office Technician Lead (2021 – 2024)

• Oversaw advanced account adjustments, system troubleshooting, and high-level escalations.
• Ensured accuracy, compliance, and quality standards across back-office operations.
• Partnered with leadership to streamline workflows and reduce repeat issues.

Trainer / Team Lead Trainee (2020 – 2021)

• Delivered onboarding and ongoing training for new hires and existing team members.
• Developed and updated training materials aligned with evolving policies and procedures.
• Supported team leaders by monitoring performance, coaching agents, and assisting with escalations.

Customer Service Associate (2018 – 2020)

• Provided high-quality customer support for account inquiries, billing concerns, and technical issues.
• Consistently met or exceeded customer satisfaction and quality assurance standards.

• Provided student services support, including FAFSA assistance and web-based system guidance.
• Planned and coordinated campus events such as fashion shows, talent shows, and step shows.
• Supported administrative operations and student engagement initiatives.

• Recruited, pre-screened, and interviewed candidates across multiple roles.
• Coordinated testing schedules and managed applicant data entry.
• Supported staffing fulfillment and client workforce needs.