Ruth Marmora
Brooksville,FL
Summary
Dynamic Certified Nursing Assistant and former Customer Service Manager at Walmart, adept in patient care and resolving customer complaints, enhancing satisfaction and loyalty. Proven track record in HIPAA compliance and Alzheimer's care, demonstrating compassionate caregiving and team leadership. Reduced customer complaints significantly, showcasing a blend of empathetic communication and reliable teamwork.
Overview
12
12
years of professional experience
Work History
Certified Nursing Assistant
Northbrook Health & Rehabilitation Center
02.2019 - 05.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Customer Service Manager
Walmart
05.2012 - 04.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Education
GED -
Hernando County Adult Education
Brooksville, FL06.1985
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Compassionate caregiver
- Alzheimer's and Dementia Care
- Trustworthy companion
Timeline
Certified Nursing Assistant
Northbrook Health & Rehabilitation Center
02.2019 - 05.2024
Customer Service Manager
Walmart
05.2012 - 04.2018
GED -
Hernando County Adult Education
Similar Profiles
Yacairis Gomez TavarezYacairis Gomez Tavarez
Student Intern at Northbrook Health & Rehabilitation CenterStudent Intern at Northbrook Health & Rehabilitation Center
Curtis LeeCurtis Lee
Certified Nursing Assistant at Royal Oak Nursing CenterCertified Nursing Assistant at Royal Oak Nursing Center
Bethany WebbBethany Webb
Assistant Director of Nursing at Northbrook Center for Rehabilitation and HealingAssistant Director of Nursing at Northbrook Center for Rehabilitation and Healing