Ruth Martinez
Dallas
Summary
Bilingual accounting and operations professional with expertise in accounts receivable, billing analysis, and administrative support. Demonstrated success in high-volume customer service environments, ensuring accuracy and attention to detail under tight deadlines. Skilled in resolving financial discrepancies and processing transactions to enhance operational efficiency. Committed to supporting organizational financial health and achieving consistent results.
Overview
15
15
years of professional experience
Work History
Client Care Servicing Specialist I (Bilingual Spanish/English)
Truist Bank
Arlington
11.2024 - Current
- Deliver top-tier client support via phone, email, and written communication in both Spanish and English.
- Resolve complex inquiries related to banking products and services with efficiency and empathy.
- Navigate and enforce bank policies while providing personalized solutions that meet client needs.
- Utilize strong negotiation and problem-solving skills to de-escalate issues and ensure client satisfaction.
- Leverage technical proficiency with banking software and tools to streamline service delivery and documentation.
Accounts Receivable Clerk
Tornado Bus
Dallas
05.2023 - 11.2024
- Processed and reconciled sales reports and bank deposits to maintain accuracy across various accounts.
- Investigated and resolved discrepancies promptly to ensure accurate financial reporting.
- Oversaw accounts receivable functions, including collections and maintaining DSO (Days Sales Outstanding) within company benchmarks.
- Provided dependable support in monthly revenue account reconciliation, contributing to the company’s financial integrity.
Accounting Coordinator
Spectra Contract Flooring
Coppell
06.2022 - 05.2023
- Maintained accurate records of accounts receivable and payable, generating and tracking invoices.
- Acted as the primary client contact for account issues, ensuring timely resolution and clear communication.
- Escalated unresolved AR cases to management following company protocol.
- Assisted in month-end closing procedures and supported internal financial reporting.
Bilingual Customer Service Representative
NAVIENT
Irving
06.2020 - 06.2022
- Supported the State of New Jersey Department of Labor, handling 40–60 calls daily in a high-demand environment.
- Reviewed and entered claim data into automated systems to support case adjudication and compliance tracking.
- Provided clear and empathetic assistance while adhering to federal and state policies.
Account Specialist (CSR) / Office Assistant
Palmer Logistics
Dallas
03.2020 - 06.2020
- Entered and managed distribution orders using internal accounting systems.
- Reconciled expenses, filed documents, and supported general warehouse administration.
- Streamlined documentation processes to increase team efficiency.
Billing Analyst
Regus Management LLC
Dallas
12.2019 - 03.2020
- Temporarily assigned via agency to resolve customer billing and payment issues.
- Managed service tickets, analyzed account histories, and ensured SLA compliance.
- Delivered prompt and accurate financial communication to clients.
Bilingual Lodging Partner Associate II
Expedia Inc
Dallas
05.2019 - 12.2019
- Provided inbound/outbound support to global lodging partners.
- Maintained vendor satisfaction through professional and proactive communication.
- Generated service reports and analyzed data to support process improvements.
Supervisor/ Sales Representative Roles
Carolina Herrera / Michael Kors / Coach
04.2015 - 05.2019
- Supervised store teams, trained associates, and drove personal and team sales.
- Managed daily operations including inventory, POS accuracy, and store security.
- Recognized for leadership and promoted to acting assistant manager during peak season.
Scheduler/ Patient Service Representative
Family Health Center of San Diego
San Diego
09.2011 - 08.2012
- Scheduled patient appointments, verified insurance, and supported medical office workflow.
- Worked closely with the case manager to assist in follow-ups, referrals, and ensuring insurance requirements were met.
Administrative Intern / Office Assistant
Lion’s Optometric Vision Clinic
San Diego
01.2011 - 08.2011
- Supported administrative functions in optometry and retail environments, providing essential bookkeeping and office management support in the absence of a dedicated manager.
Education
Business Management
Western Governors University
08.2025
Some College (No Degree) - Business
Grossmont College
El Cajon, CABusiness Administration Certificate -
United Institute Education (UEI)
Chula Vista, CAHigh School Diploma -
Audeo Charter School
San Diego, CASkills
- Financial management processes
- Accounts receivable/payable handling
- Operational efficiency improvements
- Billing and invoice resolution
- Proficient in Microsoft Office
- QuickBooks financial software
- Exceptional customer service
- Call center management skills
- Timely problem resolution
- Accurate data entry practices
- Effective records management
- Bilingual communication proficiency
Timeline
Client Care Servicing Specialist I (Bilingual Spanish/English)
Truist Bank
11.2024 - Current
Accounts Receivable Clerk
Tornado Bus
05.2023 - 11.2024
Accounting Coordinator
Spectra Contract Flooring
06.2022 - 05.2023
Bilingual Customer Service Representative
NAVIENT
06.2020 - 06.2022
Account Specialist (CSR) / Office Assistant
Palmer Logistics
03.2020 - 06.2020
Billing Analyst
Regus Management LLC
12.2019 - 03.2020
Bilingual Lodging Partner Associate II
Expedia Inc
05.2019 - 12.2019
Supervisor/ Sales Representative Roles
Carolina Herrera / Michael Kors / Coach
04.2015 - 05.2019
Scheduler/ Patient Service Representative
Family Health Center of San Diego
09.2011 - 08.2012
Administrative Intern / Office Assistant
Lion’s Optometric Vision Clinic
01.2011 - 08.2011
Business Management
Western Governors University
Some College (No Degree) - Business
Grossmont College
Business Administration Certificate -
United Institute Education (UEI)
High School Diploma -
Audeo Charter School
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