Ruth Martinez
The Bronx
Summary
Diligent Advance Pharmacy Technician with strong foundation in pharmaceutical practices and patient care. Successfully managed medication dispensing and inventory control, ensuring accuracy and compliance. Demonstrated proficiency in medication preparation and pharmacy software, contributing to team efficiency and patient satisfaction. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Memorial Sloan Kettering Cancer Center.
Manhattan, New York
03.2023 - Current
- Managed medication inventory, ensuring accurate stock levels and preventing shortages.
- Compounded sterile and non-sterile medications according to established protocols.
- Collaborated with healthcare teams to verify prescription accuracy and patient safety.
- Conducted regular audits of pharmacy records to ensure compliance with regulations.
- Implemented workflow improvements, increasing efficiency in prescription processing.
- Maintained knowledge of pharmaceutical products, staying updated on industry trends.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Technician
Cohen's Children Medical Center (LIJ Hospital)
Queens
07.2021 - 03.2023
- Streamlined workflow processes to enhance efficiency in prescription filling operations.
- Implemented safety protocols for medication storage and handling, reducing errors significantly.
- Led initiatives to improve customer service experiences within the pharmacy department.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Preparing IVs, working with care teams, handling urgent
medication needs. - Supporting long term medication regimens and bulk medication
preparation. - Assisted in preparation, distribution and storage of pharmaceuticals.
Pharmacy Technician
Meeraj Pharmacy
Queens
12.2016 - 06.2021
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Resolved third-party billing, computer system and customer service issues.
Education
Advance Certified Pharmacy Technician - Pharmacy
Pharmacy Technician Certification Board
New York, NY01-2021
Registered Pharmacy Technician -
Pharmacy Technician Certification Board
New York, NY01-2021
Medication History Certified Technician - Pharmacy
Pharmacy Technician Certification Board
New York, NY07-2024
Certified Compounded Sterile Preparation Technician -
Pharmacy Technician Certification Board
New York, NY10-2024
Product Verification Certified Technician - Pharmacy
Pharmacy Technician Certification Board
New York, NY12-2025
Billing And Reimbursement Certified Technician - Pharmacy
Pharmacy Technician Certification Board
New York, NY11-2025
Skills
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Filling prescriptions
- Team collaboration
- Manual and automated medication dispensing
- Pharmaceutical calculations
- Workflow optimization
- Prescription interpretation
- Pharmacist support
- Drug storage procedures
- Pharmacy and customer records management
- Insurance verification
- Pharmacy law compliance
- Advanced math skills
- Aseptic techniques
- Updating medication histories
- Prescription verification
- Patient counseling
- Multitasking and organization
- Empathy and patience
- Refill requests
- Answering customer questions
- Healthcare regulations
- Medicare and medicaid process
- Medication therapy management
- Billing support
- Pharmacy software proficiency
- Confidentiality and HIPAA
Activities
Volunteer for an international Non-profit Organization
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Memorial Sloan Kettering Cancer Center.
03.2023 - Current
Pharmacy Technician
Cohen's Children Medical Center (LIJ Hospital)
07.2021 - 03.2023
Pharmacy Technician
Meeraj Pharmacy
12.2016 - 06.2021
Advance Certified Pharmacy Technician - Pharmacy
Pharmacy Technician Certification Board
Registered Pharmacy Technician -
Pharmacy Technician Certification Board
Medication History Certified Technician - Pharmacy
Pharmacy Technician Certification Board
Certified Compounded Sterile Preparation Technician -
Pharmacy Technician Certification Board
Product Verification Certified Technician - Pharmacy
Pharmacy Technician Certification Board
Billing And Reimbursement Certified Technician - Pharmacy
Pharmacy Technician Certification Board