Ruth Marquez
El Paso,TX
Summary
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.
Overview
10
10
years of professional experience
Work History
Customer Service
oveana/Toyota Financial Service
07.2022 - Current
- Responsibilities include assisting customers with any inquiries about their Toyota account such as contract details, payments, warranties, total loss, lease/retail agreements among other requests
- Navigate through multiple systems to resolve the customer's request
- Must always remain a professional tone and be sure to actively listen to the customer to ensure we are assisting in a timely manner
- Provide excellent customer service, working issues to resolution and promptly escalating when necessary
- De-escalate calls from irate customers in a professional manner
- Complete forms, emails or other requests that are necessary to ensure the customer's account is properly taken care of
Secretary
Tire City
01.2016 - 07.2018
- Charge customers for the service they received and let them know any information they needed to know
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals
- Created and updated spreadsheets to track and report data
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining front desk and reception area in neat and organized fashion
Answering Service Operator
New Answenet
08.2016 - 04.2017
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service
- Took messages from callers and accurately relayed details to intended staff
- Managed a high volume of inbound calls while accurately documenting interactions in the company database.
Data Entry Clerk
Source HOV Services
02.2015 - 08.2016
- Identified and corrected data entry errors to prevent duplication across systems
- Collected and organized information for entry, prioritizing entries to increase efficiency
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Followed data program techniques and procedures to maintain data entry requirements
Education
Montwood High School
El Paso, TX06.2014
Skills
- Dependable
- Fast learner
- Self-motivated
- Great work ethics
- Excellent communication
- Strong leadership
- Guiding workload
- Interpersonal skills
- Openness to advice
Timeline
Customer Service
oveana/Toyota Financial Service
07.2022 - Current
Answering Service Operator
New Answenet
08.2016 - 04.2017
Secretary
Tire City
01.2016 - 07.2018
Data Entry Clerk
Source HOV Services
02.2015 - 08.2016
Montwood High School
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