Hi, I’m
Ruth Mayfield
Dallas,TX
Summary
Proven leader in hospitality and insurance sectors, notably at Coy's Kitchen and Catering, where I spearheaded initiatives that significantly enhanced customer satisfaction and profitability. Skilled in facility management and building strong client relationships, my approach combines critical thinking with adaptability, driving both operational excellence and revenue growth. I achieved notable increases in bookings and customer retention through innovative strategies and meticulous attention to detail. I bring strong problem-solving skills and proactive approach to new tasks. I'm adaptable, creative, with a results-oriented mindset. I'm committed to making meaningful contributions and advancing organizational goals.
Overview
13
years of professional experience
1
Certification
Work History
Coy's Kitchen and Catering
Director of Hospitality
03.2016 - Current
Job overview
- Revamped food and beverage offerings by working closely with culinary teams, leading to increased customer satisfaction ratings.
- Led a team of professionals in delivering exceptional guest experiences and maintaining high-quality standards.
- Streamlined operations for increased efficiency and improved guest experience.
- Launched successful events and promotions that resulted in increased bookings and incremental revenue gains.
- Oversaw facility management projects, ensuring timely completion without compromising on quality or safety standards.
- Collaborated with sales teams to develop competitive packages that attracted both leisure travelers and corporate clients alike.
- Established strong relationships with vendors, securing favorable pricing and terms for products and services required in the industry.
- Developed unique events and special promotions to drive sales.
- Managed budgets and financial performance, ensuring profitability while maintaining excellent service quality.
Harvest Ranch Insurance Services
Insurance Broker
01.2016 - Current
Job overview
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- Calculated quotes and educated potential clients on insurance options.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
- Enhanced customer loyalty by delivering timely and accurate policy updates and renewal information.
SUNUP Insurance Services
Insurance Broker Consultant
01.2012 - 01.2015
Job overview
- Collaborated with underwriters to negotiate competitive policy terms for clients, ensuring optimal coverage at affordable rates.
- Participated in industry conferences and training programs, staying current on best practices and expanding professional network.
- Demonstrated exceptional attention to detail when reviewing policies for accuracy, ensuring full compliance with regulatory standards.
- Established a reputation for exceptional customer service by promptly addressing client inquiries, resolving issues, and providing ongoing support throughout the policy lifecycle.
- Exceeded sales targets consistently by building strong relationships with clients and understanding their specific insurance requirements.
- Leveraged advanced analytical skills to evaluate financial statements, assess risk exposure, and recommend appropriate coverage levels.
- Improved customer retention rates with proactive communication and ongoing policy reviews.
- Managed complex accounts with multiple lines of coverage, coordinating seamlessly between clients and underwriters to ensure timely policy issuance.
Education
Stephen F. Austin State University, Nacogdoches, TX
Bachelor of Arts from Psychology
05-1993
Skills
- Facility management
- Revenue generation
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Multitasking
- Organizational skills
- Critical thinking
- Adaptability and flexibility
- Money handling
- Relationship building
Certification
Food Manager Certification
TABC Licensed
Property and Casualty Insurance Texas License
Life and Health Insurance Texas License
Timeline
Director of Hospitality
Coy's Kitchen and Catering
03.2016 - Current
Insurance Broker
Harvest Ranch Insurance Services
01.2016 - Current
Insurance Broker Consultant
SUNUP Insurance Services
01.2012 - 01.2015
Food Manager Certification
TABC Licensed
Property and Casualty Insurance Texas License
Life and Health Insurance Texas License
Stephen F. Austin State University
Bachelor of Arts from Psychology
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