RUTH MAZUREK

Front Office PBX operator, reservation clerk, and airline reservation manager. Answered inquires regarding hotel services and registration by fax, telephone or in person. Provided community information, and responded to guests' complaints and resolved. Utilized radio to call or respond to housekeeping, maintenance, valet, bell shuttle driver or security. Monitored security CCTV. Compiled daily records, guest accounts, receipts, and vouchers using computerized system. Please note 5 times Hilton Employee of the year and 12 time Hilton employee of the month.

• Skilled at working independently and collaboratively in a team environment.

Gathered, extracted, reviewed, and consolidated statistical data for internal and external customers. Received emails, letters, facsimiles and phone calls identifying help was needed to find problem with obligation or payment on Air Force Contracts; or asking for early pay. Verified need and notified client of action taken, Implemented sound judgement to prioritize work. Accomplished monthly and weekly reports as Customer Services lead. Helped on all AF vendor pay teams as needed to complete reports or audit actions. Served as a pay technician, obligator, customer service representative, and fiscal year-end close out team member.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Worked effectively in fast-paced environments.
• Paid attention to detail while completing assignments.
• Worked well in a team setting, providing support and guidance.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Cultivated interpersonal skills by building positive relationships with others.
• Identified issues, analyzed information and provided solutions to problems.
• Developed and maintained courteous and effective working relationships.

Administrator of AMEDD C&S close-circuit television, satellite farm, tape duplication and CD burning. Maintained telephonic contact or written correspondence to requestors of services i.e. dubbed HSMD productions, satellite reception and recording, or scheduling of programs on the CCTV. Programmed and operated character generator. Operated teleprompter in the television studio. Maintained administrative and financial files for engineering branch and acted as division payroll clerk. Maintained suspense system for all incoming and outgoing administrative or financial actions within the engineering branch. Prepared yearly budget for engineering Branch.