Ruth M. Barrientos
Laredo
Summary
I have more than ten years of experience in general management and human resources, as well as implementing, developing, and managing companies with effective leadership, customer service, planning strategy, and marketing.
A results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Fulfillment for the US Market (Nails, Rebar, and Beams)
DeAcero /MidContinent
05.2020 - 12.2023
- Monitored production processes to maintain quality standards.
- Mixed inks and materials to ensure proper color consistency.
- Established strong working relationships with colleagues across departments, fostering a collaborative work environment conducive to problemsolving.
- Improved marker efficiency by implementing new software and tools for pattern creation.
- Achieved consistent results in fabric yield optimization through meticulous attention to detail during marker making process.
- Provided input on tool selection, helping to increase productivity while maintaining high-quality output standards.
- Evaluated specifications of each design to identify sizes, shapes, and quantities involved for every part.
- Designed customer feedback system for marker products, enabling continuous improvement.
- Facilitated cross-departmental meetings to align production goals with company objectives.
General Manager for US Warehouses
Avanza Loop Inc
05.2018 - 03.2020
- Reviewed financial reports to identify trends for strategic adjustments.
- Analyzed competitive landscape for informed decision-making in product development.
- Coordinated cross-functional teams to enhance workflow efficiency.
- Streamlined operational processes by implementing best practices.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Fostered a culture of accountability for improved team cohesion and morale.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Raised property accuracy and accountability by creating new automated tracking method.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
General Manager
Brownsville Cargo Service
01.2015 - 01.2018
- (956)727-8600
- Coordinated cross-functional teams to enhance workflow efficiency.
- Streamlined operational processes by implementing best practices.
- Analyzed competitive landscape for informed decision-making in product development.
- Reviewed financial reports to identify trends for strategic adjustments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Customer Service Manager
Weldex Logistics
10.2009 - 12.2014
- (956)523-7000
- Championed initiatives to enhance user experience through innovative solutions.
- Generated comprehensive reports for management to inform strategic decisions.
- Analyzed customer service metrics for identifying trends and improvement areas.
- Strengthened customer loyalty by developing personalized communication strategies.
- Mentored team members with personalized coaching to boost individual performance.
- Resolved complex customer issues to ensure positive experiences.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
- Spearheaded initiatives aimed at improving first-call resolution rates, resulting in higher levels of client satisfaction.
- Conducted regular performance reviews, providing constructive feedback and coaching to drive professional growth.
- Implemented feedback loops for continuous improvement of customer support processes and policies.
- Increased customer retention rates through proactive outreach efforts and personalized followups.
- Championed company values by modeling exceptional customer service skills both internally and externally.
- Collaborated with cross-functional teams to ensure seamless service delivery across all departments.
- Reduced response times to customer inquiries by optimizing staff schedules for peak hours.
- Leveraged data-driven insights from CRM systems to better understand client needs and tailor support strategies accordingly.
- Streamlined communication with customers through the development of a user-friendly online support platform.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Lic. - Comercio Exterior
Universidad Autonoma de Tamaulipas
Honorary Bachelor - Practical Theology
Creer sin Limites Faith International School
Certificate - ISO 9001-2015
BURO VERITAS QUALITY COMPANY
ONLINE05-2017
Skills
- Staff Development
- Development of Market Strategies
- Development of Business Culture
- Development of Quality Culture
- Generate and Monitor KPI
- Mexican Import and Export Regulations
- Deadline oriented
- US Entries knowledge (RB System)
- SAP
- Oracle
- Slam
- Aduanet
- Global
Accomplishments
- Documented and resolved many issues which led to good results.
- Collaborated with the Production Team to develop a new production program system for the US Market, Mexico, and Latam.
Languages
Speak fluent Spanish and English.
Training
- Training in Quality Process (ISO9001-2015)
- Training in CTPAT
- Training in Stranger Behavior
- Training in Texas Employee Law
- Training in Managerial Skills
- Training in Customer Service
- Training in Leadership
- Training in Hazard Materials
- Training in Multiples Topics of Foreign Trade
Certification
- OSHA Certified
- Microsoft Office Specialist (Excel Advance)
- Certified Customer Service Management System
Timeline
Fulfillment for the US Market (Nails, Rebar, and Beams)
DeAcero /MidContinent
05.2020 - 12.2023
General Manager for US Warehouses
Avanza Loop Inc
05.2018 - 03.2020
General Manager
Brownsville Cargo Service
01.2015 - 01.2018
Customer Service Manager
Weldex Logistics
10.2009 - 12.2014
Honorary Bachelor - Practical Theology
Creer sin Limites Faith International School
Lic. - Comercio Exterior
Universidad Autonoma de Tamaulipas
Certificate - ISO 9001-2015
BURO VERITAS QUALITY COMPANY
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