Ruth Mckenzie

• Assisted call-in customers with questions and orders.
• Managed high call volume with exceptional professionalism and efficiency.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Answer Phones and Schedule Patients for Doctor Appointments

• Managed waiting lists effectively, contacting patients when earlier appointments became available.
• Confirmed patient appointments day before scheduled.
• Managed a high call volume, prioritizing tasks to provide exceptional customer service in a fast-paced environment.
• Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.