Ruth Morales

I was offered a paid internship at the rehabilitation facility where I completed 300 hours of practicum. This opportunity allowed me to utilize my strong documentation skills while conducting screenings, completing intake paperwork, and preparing for individual and group sessions with clients. I facilitated sessions addressing trauma, PTSD, depression, and chemical dependency, while also assisting in networking for clients and their care plans.

I efficiently managed patient interactions by greeting and directing calls, scheduling appointments, and overseeing patient information. My responsibilities included addressing billing and insurance inquiries, as well as resolving any patient concerns. Additionally, I facilitated referrals to specialists and ensured the secure transmission of patient documentation, with strict confidentiality. Furthermore, I performed both administrative and clinical tasks, providing direct support to patients throughout their care journey.

In my role managing patient intake, I was responsible for measuring vital signs, initiating patient charts, preparing lab work, and reconfiguring medications to ensure that patients were adequately prepared for their appointments with healthcare providers. This position also allowed me to gain valuable knowledge about insurance protocols and the process of ordering imaging. Additionally, I managed referrals and authorizations, administered vaccines, assisted with wound care, and facilitated medication administration, including bone density scans and preparations for in-office IV treatments.