Ruth Muchai
Tacoma,WA
Summary
Multilingual, reliable and responsible leader with an analytical and strategic mind. Decisive whilst collaborative, I possess strong organizational and communication skills with excellent problem-solving and time management skills. Organized, efficient and always willing to go extra mile to meet expectations.
Overview
10
10
years of professional experience
Work History
Nursing Assistant
Goshen Adult Family Home
07.2023 - 03.2024
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Head of Operations - Portuguese Speaking
Onfon Media Mozambique LDA
01.2019 - 12.2022
- Maintaining healthy working relationships with directors, partners, suppliers, statutory bodies, employees and all stakeholders
- Overseeing the creation and administration of budgets within each area of the company
- Monitor and control expenses according to allocated budget
- Working with HR to hire and train new employees and handle disciplinary issues
- Assist in employee appraisals, promotions, compensation and termination based on the performance review
- Supervising the overall functioning of business operations, including finances, staffing, policies, marketing and goal-setting
- Overseeing Regulations and Policies to ensure that the company is operating within legal guidelines and in compliance with federal, state and local regulations
- Assisting in developing/updating standard operating procedures for all business operational activities
- Provide operational support and guidance to staff
- Maintain accurate and clear documentation for operational procedures and activities
- Conduct regular meetings with team to discuss issues, concerns, updates, etc
- Support operational risk and audit process for the purpose of preventive maintenance.
Business Developer
Onfon Group LTD
11.2016 - 12.2018
- Identifying potential clients and the decision makers within the client organization
- Researching and building relationships with new clients
- Planning approaches and pitches: working with the team to develop proposals that speak to the client's needs, concerns, and objectives
- Participating in pricing the solution/service
- Working with technical staff and other internal colleagues to meet customer needs
- Attending industry functions, such as association events and conferences, and providing feedback and information on market and creative trends
- Presenting to and consulting with mid and senior level management on business trends with a view to developing new services, products, and distribution channels that will lead to an increase in sales
- Submitting weekly progress reports and ensuring that data is accurately entered and managed within the company's CRM and management system.
Project Manager
Digital Divide Data
03.2015 - 09.2016
- Using agile methodology values, principles, and practices to plan, manage, and deliver solutions
- Training, mentoring, and supporting scrum teams to follow agile values, principles, and practices
- Determining and managing tasks, issues, risks, and action items
- Scheduling and facilitating scrum events, meetings, and decision-making processes
- Monitoring progress and performance and helping teams to make improvements
- Planning and organizing demos and product/system testing
- Ensuring the proper use of collaborative processes and removing impediments for the scrum team
- Tracking project processes, deliverables, and financials
- Preparing and presenting status reports to stakeholders.
Content Quality Analyst - Portuguese/Spanish Speaking
Digital Divide Data
08.2014 - 03.2015
- Organizing and allocating work to the researchers
- Preparation of the everyday backlog
- Validating that the client expectations are achieved in the research
- Client communication and client satisfaction surveys
- Preparing weekly and monthly productivity reports and reporting to the seniors and everything involved in project supervision.
Education
Project Management Certification -
Project Management Institute
04.2024
Bachelors Degree in Business Administration -
The State University of Rio de Janeiro
01.2013
Certificate in Microsoft certified system Development -
Infotech Training Center
Nairobi, Kenya01.2004
Higher Diploma in Management of information systems -
Kenya school of monetary studies
01.2002
Skills
- Microsoft Office
- CRM and Sales Management software
- Balance Scorecard
- Agile - Scrum framework
- Certified Nursing Assistant (CNA)
- Certified in CPR/AED
Language Aptitudes
- English, Native speaker
- Kiswahili, Native speaker
- Kikuyu, Native speaker
- Portuguese, Fluent speaking and writing
- Kenyan Sign Language, Basic
- Spanish, Pre-Intermediate proficiency
References
References available upon request
Hobbies and Interests
- Personal Development: Read books, documentaries, online studies
- Travelling: Visited over 15 countries across Asia, Europe, Africa and South America
- Sports: Walking, outdoor activities, gym and cardio
- Cultural: Learn new languages, watch foreign movies, get on with international friends
Timeline
Nursing Assistant
Goshen Adult Family Home
07.2023 - 03.2024
Head of Operations - Portuguese Speaking
Onfon Media Mozambique LDA
01.2019 - 12.2022
Business Developer
Onfon Group LTD
11.2016 - 12.2018
Project Manager
Digital Divide Data
03.2015 - 09.2016
Content Quality Analyst - Portuguese/Spanish Speaking
Digital Divide Data
08.2014 - 03.2015
Project Management Certification -
Project Management Institute
Bachelors Degree in Business Administration -
The State University of Rio de Janeiro
Certificate in Microsoft certified system Development -
Infotech Training Center
Higher Diploma in Management of information systems -
Kenya school of monetary studies
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