Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Ruth Muyambi

35 Heffron Dr Apt 01,OH

Summary

Proven professional with a track record of enhancing customer satisfaction and streamlining operations, demonstrated during tenure at PNC Bank. Skilled in data entry and client relations, adept at managing multiple priorities with efficiency. Achieved significant improvements in front desk productivity, leveraging strong organizational and time management abilities.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

5
5
years of professional experience

Work History

Receptionist

PNC Bank,
08.2024 - 11.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Assisted with onboarding new clients and securing paperwork completion.

Team Member

Arby's
04.2022 - 08.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with inventory counts and stocking of merchandise.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted customers in selecting merchandise best suited to needs.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Boosted team morale and productivity with recognition programs and constructive feedback.
  • Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
  • Conducted product demonstrations, enhancing customer engagement and interest.
  • Enhanced team collaboration by organizing weekly meetings to discuss project progress and address any challenges.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Generated reports detailing findings and recommendations.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Machine Operator

Angstrom Graphics
11.2020 - 03.2022
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
  • Contributed to reduced waste generation by implementing recycling initiatives within workspace.
  • Improved energy efficiency, adjusting machines to operate at optimal levels without compromising output.

Crew Member

Tacobell
05.2020 - 07.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.

Education

MBA - Accounting

Northern Kentucky University
Newport, KY
05-2028

High School Diploma -

Lycée Salongo Sud
Kinshasa, Democratic Republic Of Congo
07-2018

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling
  • Scheduling appointments
  • Greeting and seating clients

Accomplishments

  • Earned Best employer of the month in 2020.
  • Earned Best employer of the month in 2021-2023

Languages

English
Native or Bilingual
French
Native or Bilingual
Lingala
Native or Bilingual
Kikongo
Full Professional
Swahili
Full Professional

Timeline

Receptionist

PNC Bank,
08.2024 - 11.2024

Team Member

Arby's
04.2022 - 08.2024

Machine Operator

Angstrom Graphics
11.2020 - 03.2022

Crew Member

Tacobell
05.2020 - 07.2020

MBA - Accounting

Northern Kentucky University

High School Diploma -

Lycée Salongo Sud

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Ruth Muyambi