Summary
Overview
Work History
Education
Skills
Email Addresses
Accomplishments
Personal Information
References
Tel Number
Academic And Professional Qualifications
Affiliations
Timeline
Generic

Ruth Mware Chikwakwata

Christon Bank,HA

Summary

Experienced Head of Human Resources with expertise in strategic planning, employee relations, and talent management. Demonstrated ability to enhance organizational growth through innovative HR programs, resulting in improved employee engagement and productivity. Strong leadership skills foster a positive work culture that supports both individual and company success. Committed to driving performance excellence and furthering HR initiatives that align with business objectives.

Overview

29
29
years of professional experience

Work History

Head: Human Resources

Zimbabwe Motor Investiments t/a Clover Leaf Motors Group
02.2017 - Current
  • Strategy Formulation, planning and implementation: prepares and implements HR strategies aligned with the overall business strategy
  • HR Budgeting and reviewing: prepares, monitors and reviews budgets in alignment with the organizational budget
  • Talent Management: manages the recruitment, selection and placement of talent; implements talent management and succession planning programs
  • Rewards Management manages the rewards and benefits system to ensure the Company’s remuneration trends are commensurate with the market
  • Performance Management: manages and reviews the metrics-based Performance Management system and ensures alignment to operational results
  • Human Capital Development: promotes learning by preparing and implementing strategies to ensure achievement of competencies and effectiveness of employees through coaching; provides direction pertaining to appropriate training programs
  • Organisational development & culture: recommends and implements appropriate interventions to maximise organizational effectiveness
  • Human Capital Administration: ensures development, implementation & application of consistent and transparent HR policies, standard operating procedures, regulations and rules to enhance positive work relations
  • Employee Relations: manages all employee relations matters and fosters a harmonious Industrial Relations climate through employee engagement at company and NEC levels
  • Employee Wellness: leads and manages wellness programs
  • Data Analytics: collects, manages and presents data to support decision making
  • Administration: oversees the canteen, reception and fleet drivers
  • Coordinated employee training programs, workshops and seminars.
  • Communicated regularly with senior executives regarding staff morale, retention rates, turnover trends.
  • Served as a liaison between management and staff to resolve issues in a timely manner.
  • Monitored budgets related to HR operations including staffing costs, compensation packages.
  • Advised managers on best practices for managing their teams effectively while maintaining compliance with applicable laws.
  • Provided guidance on disciplinary actions and employee terminations when necessary.
  • Developed and implemented human resources policies and procedures.
  • Assisted in developing strategies for improving organizational culture through employee engagement initiatives.
  • Conducted performance reviews, provided feedback and made recommendations on employee development plans.
  • Oversaw recruitment, interviewing and hiring processes for new employees.
  • Reviewed job descriptions to ensure accuracy of position responsibilities.
  • Created a positive work environment by promoting collaboration among teams within the organization.
  • Drove business outcomes and strong employee engagement through implementation of new talent strategies.
  • Led initiatives to foster positive employee relations, workforce engagement and inclusive work culture.
  • Addressed and resolved escalated issues, leveraging strong conflict resolution and emotional intelligence.
  • Advocated for employee needs and benefits, promoting engagement, transparency and interactive communication.
  • Partnered with senior business leaders in planning and delivering robust talent plan aligned with business objectives.
  • Identified and developed quality talent acquisition strategies and programs to increase talent pool.
  • Launched innovative incentive program to achieve low turnover rate in highly competitive market.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Provided support during labor disputes by representing the organization at hearings or meetings with unions or government agencies.
  • Maintained up-to-date knowledge of industry trends and developments in the field of human resources management.
  • Managed recruitment, selection, onboarding and training processes for new employees.
  • Oversaw payroll processing functions to ensure accuracy of payments made to employees.
  • Prepared reports on personnel activity including hiring trends, staff turnover rates, and other relevant metrics.
  • Reviewed employee benefits packages and designed programs to maximize employee satisfaction with compensation plans.
  • Developed and implemented human resources policies, procedures, and best practices.
  • Performed regular audits of personnel files for accuracy and completeness according to company policy.
  • Created compensation and benefits structures to align with market conditions and budget demands.
  • Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.

SBU Head: Human Resources & Administration

Altfin Holdings
10.2008 - 11.2021
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted annual employee performance reviews and provided feedback to improve job performance.
  • Provided guidance on organizational policies and procedures to ensure compliance with applicable laws and regulations.
  • Reviewed job descriptions regularly for accuracy and relevance to current roles within the organization.
  • Advised supervisors on appropriate disciplinary action according to company policy when necessary.
  • Developed, implemented and monitored HR programs such as recruitment, onboarding, training, compensation and benefits.
  • Facilitated resolution of conflicts between employees through mediation or alternative dispute resolution techniques.
  • Organized team building activities designed to promote collaboration among employees across departments.
  • Collaborated with senior leadership to develop strategic plans to support business objectives.
  • Implemented employee recognition programs that reward achievement or excellence in performance.
  • Administered human resources plans and procedures company-wide to guide both management and employees.

Human Resources Manager

Mega Pak Zimbabwe
10.1999 - 09.2008
  • Provided guidance on organizational policies and procedures to ensure compliance with applicable laws and regulations.
  • Reviewed job descriptions regularly for accuracy and relevance to current roles within the organization.
  • Conducted exit interviews with departing employees to understand reasons for leaving the company.
  • Advised supervisors on appropriate disciplinary action according to company policy when necessary.
  • Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
  • Developed compensation packages that are competitive yet cost effective for the organization.
  • Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
  • Provided HR consultation services to leadership and department heads.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
  • Reported on workplace health and safety compliance to superiors.
  • Handled employee discipline and termination to address policy infractions.

Personnel and Administration Officer

Frese Zimbabwe
08.1998 - 09.1999
  • Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
  • Managed the recruitment process including job postings, resume screening, interviewing applicants.
  • Prepared reports on training initiatives, employee turnover rates, absence records, and other related topics.
  • Evaluated performance reviews submitted by managers against established standards.
  • Conducted employee onboarding and exit interviews to document performance reviews.
  • Processed payroll information using appropriate software applications.
  • Conducted orientation sessions for new employees to familiarize them with company policies.

Assistant Personnel Officer

Border Timbers Limited
06.1996 - 07.1998
  • Maintained personnel files in accordance with legal requirements.
  • Responded promptly to inquiries from current employees concerning various HR matters.
  • Assisted with recruitment processes, including job postings and interviewing of candidates.
  • Organized training sessions for existing staff members as well as new hires.
  • Monitored vacation, sick leave, overtime hours. for compliance with company policies.
  • Conducted background checks on potential employees.
  • Investigated employee grievances or complaints when necessary and took appropriate action per policy guidelines.
  • Updated organizational charts to reflect changes in staffing structure.

Recruitment Consultant

Carlton Employment Agency
11.1995 - 05.1996
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Conducted in-depth interviews with top candidates to assess skills and fit.
  • Sourced and screened potential candidates for open positions.
  • Coordinated background checks on successful candidates prior to offer acceptance.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Crafted compelling job descriptions to attract qualified candidates.
  • Updated and maintained candidate records in the recruitment database.

Education

Bachelor of Science Honours - Sociology Degree

Certificate - Personnel Management

Certificate of Proficiency - Insurance

Skills

  • Leadership
  • People management
  • Problem Solving
  • Organisational Skills
  • Interpersonal Skills
  • Communication Skills
  • Negotiation Skills
  • Prioritization
  • Planning
  • Coordination
  • Independence
  • Computer Literacy
  • Spreadsheets
  • Word Processing
  • Networking
  • Employment law expertise
  • Succession planning
  • HR policies development
  • Employee engagement
  • Benefits administration
  • Talent management
  • Internal communications
  • Compensation design
  • Labor relations
  • Employee wellness programs
  • Onboarding programs
  • Employee relations
  • Recruitment strategies
  • Organizational culture

Email Addresses

  • Rchikwakwata@gmail.com
  • Ruth@cloverleaf.co.zw

Accomplishments

  • Megafest 2020 Northern Region Female Executive of the Year
  • Led and implemented the automation of HR processes
  • Led and implemented the architecture of structures, systems and procedures in new business units
  • Developed and implemented policies, procedures and employee handbook
  • Led major job evaluation exercises which resulted in the evaluation of an excess of 30 jobs
  • Introduced the use of a Labour Broker, which resulted in savings of 10% in payroll costs

Personal Information

  • Date of Birth: 07/29/72
  • Gender: Female
  • Marital Status: Married

References

  • Mr Stanford Sibanda, Managing Director, Clover Leaf Motors, +263 772 200 332
  • Mr Gift Noko, Chief Insurance Officer, Econet Insurance, +263 774 455 359
  • Mr D. Hoto, Group Chief Executive Officer, First Mutual Holdings, +263 242 886 000 -17, +263 772 234 047
  • Mr. C. Mutimukulu, Operations & Human Resources Director, Mega Pak Zimbabwe, +263 273 2747, +263 772 573 448

Tel Number

0772 119 798

Academic And Professional Qualifications

  • Masters in Business Administration, Current studies
  • Bachelor of Science Honours in Sociology Degree
  • Certificate in Personnel Management
  • Certificate of Proficiency in Insurance (COP)

Affiliations

  • Reading
  • Community service
  • Baking

Timeline

Head: Human Resources

Zimbabwe Motor Investiments t/a Clover Leaf Motors Group
02.2017 - Current

SBU Head: Human Resources & Administration

Altfin Holdings
10.2008 - 11.2021

Human Resources Manager

Mega Pak Zimbabwe
10.1999 - 09.2008

Personnel and Administration Officer

Frese Zimbabwe
08.1998 - 09.1999

Assistant Personnel Officer

Border Timbers Limited
06.1996 - 07.1998

Recruitment Consultant

Carlton Employment Agency
11.1995 - 05.1996

Bachelor of Science Honours - Sociology Degree

Certificate - Personnel Management

Certificate of Proficiency - Insurance

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Ruth Mware Chikwakwata