Ruth Ngugi
Hinesville,GA
Summary
Organized and efficient Data Entry Clerk with 4 years of experience in data organization, proofreading, and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
11
11
years of professional experience
Work History
Data Entry/Administrative Assistant
EPS Coaching
01.2023 - 08.2023
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Scheduled office meetings and client appointments for staff teams
- Executed record filing system to improve document organization and management
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources
- Performed research to collect and record industry data
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Executed record filing system to improve document organization and management.
- Sorted documents and maintained an organized filing process.
Digital Marketing Assistant
Zana
05.2022 - 01.2023
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Implemented marketing automation tools to streamline and automate repetitive marketing tasks.
- Created Pay-Per-Click campaigns to drive targeted traffic to company website.
- Managed digital projects from initial concept through final implementation and live monitoring.
- Created social media content with innovative brand messaging to support new product launches.
- Crafted and implemented strategies to increase search visibility and website traffic.
- Designed paid client ads for use on diverse social media platforms.
- Created content strategies for digital media.
Administrative Assistant/Personal Assistant
Eleven Lads LLP
10.2021 - 01.2022
- Successfully completed special projects to exceed goals of both administration department and overall organization
- Analyzed and managed invoices for various companies through ERP systems
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service
- Supported company leaders by managing budgets, scheduling appointments, and organizing itinerary
- Manage accounts and perform bookkeeping
- Managed monthly invoices for organization of people and kept correct processing and verification.
Real Estate Assistant
Family Real Estate
03.2020 - 10.2021
- Handle and execute day-to-day operations of commercial properties
- Answer and respond to customer services requests and inquiries
- Process customer work orders, needs and requirements.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Coordinated appointments to show marketed properties.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
Office Administrator
The loyal Group of Companies
01.2015 - 11.2019
- Delivered clerical support by handling purchase order and range of routine and unique requirements
- Received and routed business correspondence to correct departments and staff members
- Supplied clerical support to company employees by copying, faxing, and filing documents
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements
- Interacted with customers by phone, email, or in-person to supply information
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions
- Teamed with leaders across all departments to meet deadlines and set up culture of cross- functional collaboration.
Customer Care Representative
Eagle Eye Laser and Diagnostics Centre
12.2012 - 12.2014
- Answered calls, emails and addressed customer inquiries, solving problems, and supplying product information
- Described product highlights and benefits to help guide patients in making decisions
- Explained charges, fees, terms of sales and service agreements to over customers daily
- Aided call-in customers with questions and booking appointments
- Responded to customer needs through competent customer service and prompt problem-solving
- Reduced spending by negotiating beneficial deals to secure ideal rates
- Defused customer concerns with exceptional conflict and problem resolution skills
- Managed billing, service, and account issues for customers
- Dropbox
- Tools used-Air table, Dropbox, HubSpot, Active Campaign, Teams, Jot Form, Figma
- Type form.
Education
Associate of Business Administration - Business Management
St. Paul's University Nairobi
Certification - Digital Marketing
Seth Hymes
Online11.2023
Certification - Fundamentals of Book Keeping
Udemy
Online08.2023
Certification - Administrative Human Resource
Udemy
Online04.2020
Skills
- CRM Software
- Business Writing
- Customer Service
- Excel Spreadsheets
- PC Proficiency
- Data Entry Documentation
- Project Planning
- Administrative Support
- Cash Deposit Preparation
- Document Retrieval
Languages
English
Full Professional
Timeline
Data Entry/Administrative Assistant
EPS Coaching
01.2023 - 08.2023
Digital Marketing Assistant
Zana
05.2022 - 01.2023
Administrative Assistant/Personal Assistant
Eleven Lads LLP
10.2021 - 01.2022
Real Estate Assistant
Family Real Estate
03.2020 - 10.2021
Office Administrator
The loyal Group of Companies
01.2015 - 11.2019
Customer Care Representative
Eagle Eye Laser and Diagnostics Centre
12.2012 - 12.2014
Associate of Business Administration - Business Management
St. Paul's University Nairobi
Certification - Digital Marketing
Seth Hymes
Certification - Fundamentals of Book Keeping
Udemy
Certification - Administrative Human Resource
Udemy
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