Summary
Overview
Work History
Education
Skills
Timeline
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Ruth Ortiz

Dracut,MA

Summary

Result-oriented and dedicated professional with a deep-rooted enthusiasm for leadership, team development, and program effectiveness. Demonstrated history of overseeing and expanding impactful initiatives while upholding high-quality standards throughout operations. Proficient in managing staff, coordinating projects, and facilitating collaboration across various functions. Devoted to nurturing a goal-driven, inclusive workplace that produces significant results for both consumers and teams. Pursuing a leadership role where I can apply my expertise, promote staff growth, and advance strategic initiatives that align with the organization's objectives.

Overview

10
10
years of professional experience

Work History

Food Initiatives Program Manager

AgeSpan
02.2021 - 08.2025
  • Improved the strategic planning, development, management, and daily operations of three mobile food markets and a Local Harvest initiative, enhancing community impact and reaching over 1,300 participants each month.
  • Oversaw and mentored a diverse group of program staff and volunteers, guaranteeing high-quality service delivery and streamlined program operations.
  • Managed day-to-day administrative and logistical functions, encompassing food distributions, volunteer coordination, and program reporting.
  • Established and sustained strategic partnerships with more than 10 significant community stakeholders, such as the Greater Boston Food Bank, Councils on Aging, and local farmers, to secure resources and broaden program outreach.
  • Launched the Local Harvest initiative, fostering connections with local farmers to create a sustainable supply chain for fresh produce, and oversee distribution across eleven underserved community locations.
  • Ensured prompt and precise communication with housing and senior center coordinators to enable seamless program implementation.
  • Gathered, analyzed, and reported program data to inform strategic decisions and showcase impact to stakeholders.
  • Engaged in the recruitment, hiring, onboarding, and offboarding processes for new team members.
  • Created and implemented program surveys and conducted data analysis to identify emerging trends, leading to actionable insights that improved program effectiveness and increased operational efficiency. Survey results consistently indicated elevated satisfaction levels and favorable responses, reinforcing program efficacy and sustained financial support.
  • Established contracts with community collaborators and suppliers to enhance program reach and sustainability, including agreements with local farms and food providers.
  • Oversaw and evaluated program budgets, guaranteeing responsible resource allocation.
  • Maintained full compliance with all stakeholder policies and regulations while accurately handling participant applications and documentation.
  • Boosted public awareness by serving as a media spokesperson, appearing in a Channel 5 segment focused on ending hunger and featuring in several newspaper articles, thus increasing program visibility and support.
  • Ensured adherence to organizational policies and stakeholder regulations, aligning new initiatives with strategic objectives.
  • Effectively managed multiple projects concurrently, providing quality services to a diverse population with professionalism and compassion.

Care Coordinator

AgeSpan
02.2019 - 02.2021
  • Delivered individualized support to individuals with disabilities ranging from 3 to 68 years old, helping them access community services financed by MassHealth.
  • Assisted members with the application processes for SNAP, housing aid, RAFT, and other vital support programs to meet their basic needs and foster stability.
  • Worked collaboratively with members to create and execute person-centered care plans alongside primary care providers and clinical teams.
  • Maintained ongoing communication with RNs and care teams to guarantee that members received comprehensive and timely health and social services.
  • Encouraged member independence by promoting and supporting their progress towards personal health, wellness, and social objectives.
  • Effectively managed a varied caseload, performing in-home assessments and interviews to assess needs and customize service plans.
  • Ensured all documentation, referrals, and follow-up actions were completed correctly and adhered to program regulations.

Lab Associate

Anna Jacques Hospital
10.2015 - 02.2018
  • Conducted venipuncture and collected specimens from patients across all age groups, including both pediatric and geriatric patients, with a primary emphasis on ensuring patient safety and comfort.
  • Delivered empathetic care by addressing patient inquiries and clearly explaining procedures to alleviate anxiety and foster cooperation.
  • Operated in high-intensity areas such as the emergency department, maternity unit, and psychiatric ward, utilizing de-escalation methods to handle crises and maintain patient stability.
  • Coordinated with nurses, doctors, and behavioral health professionals to facilitate seamless workflow and accurate specimen management under pressure.
  • Consistently followed infection control protocols, HIPAA regulations, and hospital guidelines.
  • Exhibited strong interpersonal skills while working with diverse patient populations in emotionally charged situations.

Education

Master of Business Administration (MBA) - Human Resources

Southern New Hampshire University
Manchester, NH
08-2026

Bachelor of Arts - Psychology

Merrimack College
North Andover, MA
08.2020

Associate of Arts - Psychology

Northern Essex Community College
Haverhill, MA
06.2018

Certificate - Healthcare Technician

Northern Essex Community College
Haverhill, MA
06-2015

Skills

  • Proficient in English and Spanish
  • Reliable and empathetic professional
  • Innovative problem-solving
  • Adaptable
  • Effective team leadership
  • Analytical problem solving
  • Self-motivated
  • Quick learner
  • Customer service expertise
  • Strategic critical thinking
  • Excellent Computer Skills
  • Effective written and verbal communication
  • Outstanding Time Management

Timeline

Food Initiatives Program Manager

AgeSpan
02.2021 - 08.2025

Care Coordinator

AgeSpan
02.2019 - 02.2021

Lab Associate

Anna Jacques Hospital
10.2015 - 02.2018

Master of Business Administration (MBA) - Human Resources

Southern New Hampshire University

Bachelor of Arts - Psychology

Merrimack College

Associate of Arts - Psychology

Northern Essex Community College

Certificate - Healthcare Technician

Northern Essex Community College

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