RUTH OWENS

• Provided exceptional customer service, addressing inquiries and providing company information as needed.
• Supported customers by managing up to 200 calls per day efficiently while maintaining professionalism and upbeat tone.
• Upheld a positive workplace environment while maintaining professionalism in all interactions with both internal staff and external callers or visitors.
• Managed multi-line phone systems, ensuring seamless communication between departments and clients.

• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
• Edited and proofread documents for accuracy and completeness.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.

• Conducted post-election audits as required ensuring ongoing improvements are made for future elections.
• Helped minimize wait times at polling stations through efficient voter flow management techniques.
• Checked records for accuracy and completeness, and corrected errors.
• Furnished assistance and advice to new voters on proper steps and procedures.
• Managed delicate situations involving contentious voters diplomatically while maintaining order within the polling place environment.

• Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Managed and properly accounted for petty cash issued to facilitate general office activities.
• Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.

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• Supported office organization efforts with thorough message-taking and prompt delivery to recipients.
• Enhanced caller experience by efficiently routing calls to appropriate departments and staff members.
• Developed strong rapport with frequent callers, fostering positive relationships that reflected well on the company''s reputation.
• Provided exceptional customer service, addressing inquiries and providing company information as needed.

• Conducted primary and secondary research to better understand customer needs and behaviors.
• Developed questionnaires and facilitated focus group discussions.

• Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Performed research to collect and record industry data.
• Reduced errors in documentation by meticulously proofreading and editing written materials.
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Set up conference rooms, technology, and materials to facilitate meetings.