Summary
Work History
Education
Skills
Languages
Timeline
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Ruth Pacheco

Phoenix ,Az

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Work History

Front Desk Receptionist

Extended Stay America
01 2018 - 03 2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Collected room deposits, fees, and payments.

Assistant General Manager

Egyptian Motor Hotel
01 2020 - 01 2024
  • Handled cash accurately and prepared deposits.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Guest Service Representative

Egyptian Motor Hotel
06 2020 - 03 2024
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
  • Provided recommendations to guests on local attractions and dining, enriching their stay.

Housekeeping Supervisor

Egyptian Motor Hotel
06 2020 - 03 2024
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Placed orders for housekeeping supplies and guest toiletries.

Front Desk Receptionist

Motel 6
02 2017 - 06 2019
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Check guest in and out

Laundry/Housekeeping

Motel 6
02 2015 - 02 2017
  • Increased linen longevity with proper handling, folding, and storage procedures.
  • Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Clean rooms
  • Work on PM rooms with maintenance to meet the requirements for guest at check in

Education

High School Diploma -

Carl Hayden High School
05.2010

Maricopa Community Colleges, Phoenix College

Skills

  • Problem-solving skills
  • Office administration
  • Skilled in [Software]
  • Scheduling
  • Sensitive information handling
  • Reservations management
  • [Type] language fluency
  • Marketing
  • Guest accommodations

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Receptionist

Extended Stay America
01 2018 - 03 2020

Assistant General Manager

Egyptian Motor Hotel
01 2020 - 01 2024

Guest Service Representative

Egyptian Motor Hotel
06 2020 - 03 2024

Housekeeping Supervisor

Egyptian Motor Hotel
06 2020 - 03 2024

Front Desk Receptionist

Motel 6
02 2017 - 06 2019

Laundry/Housekeeping

Motel 6
02 2015 - 02 2017

High School Diploma -

Carl Hayden High School

Maricopa Community Colleges, Phoenix College

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Ruth Pacheco