Ruth Pangan

Nursing Clerk Assistant

Excelsior Care Group Formerly Alaris Health At The Chateau

01.2006 - Current

Assisted in managing patient records and documentation to ensure accuracy and confidentiality.
Entered and updated patient information into electronic health record systems efficiently.
Provided clerical support in scheduling appointments, confirming visits, and coordinating patient communications.
Responded to inquiries from patients and healthcare staff regarding administrative processes and policies.
Maintained inventory of office supplies and assisted in ordering materials as needed for smooth operations.
Collaborated with nursing staff to facilitate patient flow through effective communication and coordination.
Supported billing processes by verifying insurance information and collecting necessary data from patients.
Learned hospital protocols to assist in maintaining compliance with healthcare regulations and standards.
Safeguarded patient privacy by strictly following HIPAA regulations when handling sensitive information during daily tasks.
Collaborated effectively with nursing staff to address any concerns or issues arising during daily operations, fostering teamwork and problem-solving skills.
Increased efficiency in managing patient flow with proactive tracking of appointment timeslots, cancellations, or rescheduling requests as needed.
Streamlined nursing unit operations by maintaining accurate electronic health records and promptly updating patient information.
Assisted nurses in providing quality patient care by preparing medical supplies, equipment, and necessary documents as needed.
Contributed to cost-saving initiatives by monitoring inventory levels of medical supplies and placing orders when needed.
Maintained a high level of accuracy in data entry tasks, ensuring all patient records were up-to-date and errorfree.
Ensured a clean, safe, and organized work environment by adhering to infection control standards and hospital policies.
Demonstrated exceptional customer service skills by courteously greeting patients and families upon arrival at the nursing station and providing assistance when needed.
Expedited admissions, transfers, and discharges by coordinating bed assignments and gathering necessary paperwork from patients and families.
Supported efficient unit workflow by triaging phone calls, answering inquiries, and directing visitors to appropriate personnel or locations.
Supported smooth clinic operations by coordinating with other departments for room bookings, equipment requests, and special accommodations.
Improved care coordination with interdisciplinary teams through timely scheduling of diagnostic tests and procedures for patients.
Promoted professional growth within the nursing department through researching educational opportunities and sharing relevant information with colleagues.
Enhanced patient satisfaction by efficiently managing medical records and facilitating seamless communication between healthcare professionals.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Performed various administrative tasks by filing, copying and faxing documents.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Prepared and processed patient referrals and transfer requests.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Placed new supply orders, managed inventory and restocked clerical spaces.
Received and routed laboratory results to correct clinical staff members.
Assisted in daily administrative tasks to support team operations.
Coordinated scheduling and maintained calendars for efficient time management.
Provided clerical support, ensuring accurate data entry and record maintenance.
Supported inventory management by tracking supplies and placing orders as needed.
Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Greeted guests in with friendliness and professionalism.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Worked closely with management to provide effective assistance for specific aspects of business operations.
Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Expedited project completion times due to the ability to multitask effectively under tight deadlines.
Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Increased customer service success rates by quickly resolving issues.
Volunteered to help with special projects of varying degrees of complexity.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Assisted manager in all aspects of business operations.

Summary

Overview

Work History

Nursing Clerk Assistant

Education

Bachelor of Science - Nursing

Skills

Languages

Interests

Timeline

Nursing Clerk Assistant

Bachelor of Science - Nursing

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