Ruth Perez
San Antonio,TX
Summary
Execute comprehensive cleanup of patient accounts and revenue assurance processes. Experienced with patient interaction, administrative duties, and healthcare support systems. Utilizes effective communication and organizational skills to enhance patient satisfaction and streamline processes. Track record of maintaining calm demeanor under pressure and ensuring accuracy in patient records and appointments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Patient Financial Counselor
CommuniCare Health Centers
2023 - Current
- Educated patients on financial assistance programs, enhancing healthcare accessibility.
- Increased patient confidence by clearly explaining insurance benefits and coverage limitations.
- Verified patient insurance eligibility, ensuring accurate data entry into the system.
- Processed payments accurately, maintaining transaction records for cash and credit card transactions.
- Facilitated timely resolution of outstanding balances by connecting patients with necessary resources.
- Reduced hospital bad debt through proactive communication about financial responsibilities.
- Addressed billing inquiries effectively, improving overall patient satisfaction.
Patient Service Associate/ Insurance Verifier
Texas Perinatal Group
10.2014 - Current
- Managed insurance verification and authorization processes for improved patient service delivery.
- Oversaw collections, including payment arrangements, copay collection, and balance management.
- Facilitated efficient check-in and check-out procedures to streamline office operations.
- Handled medical records with a focus on regulatory compliance and confidentiality standards.
- Delivered outstanding customer service through both phone interactions and face-to-face communication.
- Executed clerical front office responsibilities, maintaining high organization levels throughout operations.
- Accurately collected patient demographics to support effective billing practices.
- Improved patient care delivery by streamlining various office tasks in a dynamic environment.
Medical Assistant/Laser Technician
Ultimate Wellness Center
09.2008 - 08.2012
- Registered patients by gathering essential information and scheduling appointments efficiently.
- Managed phone communications, collected copays, and verified insurance details thoroughly.
- Executed medication refills, referrals, and insurance authorizations when required.
- Conducted vital checks, recorded medical histories, drew blood, administered injections, and assisted in procedures.
- Performed laser hair removal, YAG treatments for varicose veins, and skin rejuvenation with IPL on designated days.
- Provided comprehensive patient care including wound management and discharge instructions.
- Enhanced operational efficiency by mastering front desk and back office functions.
- Obtained Laser Technician Certification to advance professional qualifications.
Referral Specialist / Medical Assistant
COVENANT COMMUNITY CARE
04.2013 - 08.2014
- Managed patient intake, recorded vital signs, and documented medical and medication histories.
- Performed blood draws, administered injections, conducted EKGs, and provided breathing treatments.
- Assisted Gynecologist and Pediatrician through translation and support as required.
- Tracked referrals to ensure timely patient appointments and coordinated necessary assistance.
- Collaborated with Insurance Authorization for coverage verification and managed results post-appointment.
- Facilitated access to affordable care for uninsured patients through resource guidance.
- Delivered exceptional patient care by fostering strong relationships and addressing individual needs.
- Encouraged patients to pursue specialist consultations through proactive scheduling support.
Education
High School Diploma -
Western International
Detroit, MIMedical Assistant Diploma - Medical Assistant
Everest Institute of Technology
Detroit, MI01.2005
Skills
- Customer engagement and service
- Bilingual communication in Spanish and English
- Healthcare collections expertise
- Experience with medical procedures
- Insurance claims verification
- Medical appointment scheduling
- EMR systems familiarity
- Patient vital signs monitoring
- Phlebotomy skills
- Patient communication translation
- Medical office administration
- Effective patient care
- Spanish proficiency
- HIPAA standards understanding
- Medical records management
- Experience in healthcare environments
Certification
- CPR
- 2019 to 2021
- Laser Training Certification
- 2008 to Present
- Lumenis One
Timeline
Patient Service Associate/ Insurance Verifier
Texas Perinatal Group
10.2014 - Current
Referral Specialist / Medical Assistant
COVENANT COMMUNITY CARE
04.2013 - 08.2014
Medical Assistant/Laser Technician
Ultimate Wellness Center
09.2008 - 08.2012
Medical Assistant Diploma - Medical Assistant
Everest Institute of Technology
High School Diploma -
Western International
Patient Financial Counselor
CommuniCare Health Centers
2023 - Current