Ruth Petersheim
Clearwater Beach
Summary
Results-driven general manager with over four years of experience in directing daily operations and managing teams. Proven ability to enhance service quality, reduce complaints, and drive operational efficiency in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Marriott
Clearwater
07.2022 - Current
- Provided product information and guidance to enhance customer experience.
- Handled customer complaints, ensuring satisfaction through effective communication.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service quality and efficiency.
- Supported training initiatives for new team members on service protocols.
- Engaged with customers through various channels, including phone and email.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
General Manager
Dollar Tree Stores
Madiera
06.2019 - 10.2022
- Directed daily operations to ensure efficient store performance.
- Managed inventory levels and coordinated stock replenishment procedures.
- Trained and mentored staff to enhance team productivity and service quality.
- Implemented loss prevention strategies to minimize shrinkage and theft.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Administered employee discipline through verbal and written warnings.
- Developed onboarding processes to enhance new employee integration.
Medical Receptionist
Promedica Physicians Group
Perrysburg
06.1997 - 06.2005
- Scheduled appointments and maintained accurate patient records consistently.
- Handled incoming calls and addressed patient inquiries promptly.
- Verified insurance information and processed patient paperwork accurately.
- Managed electronic health records using practice management software effectively.
- Checked patients in and out for appointments and collected co-payments.
Education
Associate of Science - Associates in Communication
Youngstown State University
Youngstown, OH05-2023
Skills
- Customer service
- Complaint resolution
- Team collaboration
- Inventory management
- Staff training
- Operational leadership
- POS systems expert
Accomplishments
- The Rose Award YR 2025- Marriott Resort on Sand Key
- Employee of the month- 2024- Marriott resort on Sand key
Timeline
Customer Service Representative
Marriott
07.2022 - Current
General Manager
Dollar Tree Stores
06.2019 - 10.2022
Medical Receptionist
Promedica Physicians Group
06.1997 - 06.2005
Associate of Science - Associates in Communication
Youngstown State University