Ruth Phillips

• Maintained human resources information system and kept employee files up to date and accurate.
• Conducted new employee onboarding and provided ongoing orientation training.
• Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
• Reviewed human resources paperwork for accuracy and completeness.
• Completed employee employment verifications and unemployment paperwork prior to hire or termination.
• Handled employee inquiries and complaints regarding policy and benefits issues.
• Maintained accurate records of employee information using up-to-date human resource databases.
• Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
• Complied with labor laws and regulations while managing payroll functions efficiently.
• Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
• Presented qualified candidates to hiring managers in a timely manner, facilitating quicker decision-making processes.

• Developed and maintained job descriptions, performance evaluation forms, employee handbooks, and other HR related documents.
• Provided guidance on labor laws and regulations to ensure compliance with applicable federal, state and local rules.
• Coordinated employee benefits including health insurance plans, 401k savings plan, vacation and sick leave policies and other programs.
• Performed data entry of employee information in HRIS system for accurate record keeping.
• Managed payroll processing functions including timekeeping records, deductions and tax withholding calculations.
• Organized company events such as team building exercises or holiday parties to foster a positive work environment.
• Researched best practices in human resources management to identify areas of improvement within the organization.
• Advised managers on effective methods for handling disciplinary actions or terminations when necessary.
• Evaluated job applications received from potential candidates against established criteria for job qualifications.
• Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
• Improved employee engagement and moral by developing wellness programs for employees and enforcing positivity guidelines.
• Created job postings and distributed to relevant job boards, social media sites, and other sources.
• Sourced and screened qualified candidates for open positions.
• Maintained accurate records of all recruitment activities in applicant tracking system.
• Assisted with the development of recruiting strategies to attract top talent.
• Coordinated interviews with hiring managers and prospective employees.
• Conducted reference checks on potential hires.
• Participated in career fairs and other recruiting events to build relationships with colleges and universities.
• Responded promptly to inquiries from candidates regarding status of their applications or other questions they had about the company.
• Developed a database of potential candidates by using various sourcing methods such as networking, referrals, cold calling.
• Assisted in onboarding new hires by providing orientation information and collecting necessary paperwork.
• Analyzed recruitment data to identify trends in hiring practices and suggest improvements where needed.
• Managed communication between internal teams and departments related to recruitment activities.
• Prepared reports on recruitment metrics such as time-to-fill rate, cost per hire, quality of hire.
• Monitored applicant flow through ATS reporting tools and provided recommendations for improving efficiency.
• Facilitated post-interview debrief meetings between hiring managers and recruiters.
• Ensured that all pre-employment requirements were met prior to extending offers of employment.
• Built strong relationships with external vendors such as staffing agencies or search firms when needed.
• Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
• Organized applicant drug tests and obtained results.
• Managed full-cycle recruiting processes for managerial and executive-level vacancies.
• Planned and executed recruitment events to bring in area candidates.
• Executed strategies to achieve scalability and efficiency while meeting retail talent acquisition needs.
• Reviewed referral candidates and contacted qualified individuals to request applications.
• Kept company in compliance with EEO requirements.
• Managed and updated recruitment ATS and CMS software.
• Tracked personal and financial information of employees.
• Scheduled or conducted new employee orientations.
• Hired employees and processed hiring-related paperwork.
• Contacted job applicants to inform of application status.
• Developed or implemented recruiting strategies to meet current or anticipated staffing needs.

• Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
• Facilitated criminal background check process for new hires.
• Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.

• Handled employee inquiries and complaints regarding policy and benefits issues.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Conducted new employee onboarding and provided ongoing orientation training.
• Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
• Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
• Organized company-wide events to boost morale and encourage team bonding.
• Managed payroll processing, ensuring accuracy and compliance with state and federal regulations.
• Coordinated training sessions for improved team skills and knowledge.
• Maintained compliance with labor laws and regulations, minimizing legal risks.
• prepare for State audits-AHCA
• Recruited top talent to maximize profitability.
• Maintained accurate records of employee information using up-to-date human resource databases.
• Distributed employee engagement surveys to identify areas of improvement.
• Conducted performance evaluations, identifying areas of improvement and offering constructive feedback.
• Reviewed human resources paperwork for accuracy and completeness.
• Fostered positive work environment through comprehensive employee relations program.

• Manage talent pipeline ensuring adequate staffing.
• Ensure continuous operation of all recruiting and onboarding functions.
• Manage HR related activities including facilitation of New Hire Orientation.• Weekly/monthly audit of files (i-9, credentials, etc.)
• Manage all systems of records accurately.

• Maintained personnel files in compliance with company standards and applicable state and federal guidelines.
• Maintained accurate employment records and files.
• Entered all new hire I-9s into E-Verify federal database and maintains Center’s I-9 binder.
• Responded to unemployment claims & filing appeals.
• Created a spreadsheet for the COVID-19 Pay tracking that is now being used by the regional HR Managers in the company.
• Processed with facility employee transfers.
Employee Relations
• Provided day-to-day performance management guidance to employees and managers; creates performance management documentation of such.
• Supported and encouraged the effective and thorough investigations of employee complaints and employee relations issues.
• Supervised the employee on-boarding process to include New Hire Orientation, assimilation into the Company’s culture, mission and core values.
• Managed unemployment compensation (UC) program at the facility level, representing the Company at UC hearings.
• Managed and tracks WLB, VHS, PTO/EIB and FMLA requests and paperwork.

-Payroll Processing
• Reviewed and imported employee time card information into the payroll system.
• Process payroll punctually and accurately
• Reviewed payroll documentation for accuracy and made any necessary adjustments.
• Researched and resolved questions from managers and employees as they relate to the processing of payroll information such as WLB, VHS, EIB, banking, garnishments, employment verifications, workers compensation, retroactive pay calculations, tax questions, and other changes.
Labor Management
• Maintained the facility’s Daily Staffing Report to ensure facility is adhering to state specific guidelines.

• Reconciled attendance daily with employee timesheets against schedule and time in/time out reporting.
• Maintained running report of attendance incidents.
• Ensured hours are accurately accumulated and categorized in a format compatible with company and department payroll procedures.
Recruitment and Retention
• Assisted department heads with staffing needs to include hosting/attending job fairs.
• Assisted in implementing Center-sponsored recruitment and retention programs; assisting department heads in the development and implementation of programs designed to improve staff recruitment and retention.
• Reviewed applications/resumes; evaluated applicant skills and made recommendations regarding applicant qualifications.
Initiated and conducted employee background checks, OIG verifications, license/certification verification, reference checks and completing employment verifications.
• Assisted in planning, developing, organizing, implementing and evaluating HR functions and activities of the facility.

• Assisted HR Generalist with maintenance of all employee records accurately scanning/filing appropriate documentation
• Answered incoming telephone calls, determine purpose of callers, and forward calls to appropriate personnel or department.
• Welcomed on-site visitors, employees, vendors and applicants, determined nature of business, and announced visitors to appropriate personnel.
• Administered drug screenings consistently and according to established procedures; maintained and properly filed documentation; Notified applicant/employee of drug screen results, using discretion where appropriate.
• Developed and maintained a resource binder for the drug screening policy and procedures both electronic and hard copy.
• Maintained class sign in list for new hires on the first day of their training class.
• Compiled data from personnel records and prepares reports.
• Assisted with planning center activities, creating publicity, taking pictures, and submitting newsletter articles
• Initiated criminal background investigations by entering pertinent information on applicants and new employees, retrieved and reviewed search results for compliance with company hiring policies, and filed results. Informed new employees of adverse results received resulting in termination.
• Maintained headset rental units. Has individuals who are renting headsets or having badges replaced, complete deduction form and sends to Payroll for action. Updated termination ECF to indicate the return of an ID badge.
• Monitored visitor access and parking and issues passes when required, and maintained visitor log. As a member of the Crisis Management Team, maintained a complete copy of the Safety Manual and was the first point of contact for process questions. Must remain current on all safety procedures.
• Received, sorted, and routed mail, and maintained and routed publications.
• Worked with Recruiting team, assisting with new hire process including; assessment tests, drug screening and paperwork.
• Assisted the Recruiting team with career/job fairs and community events.
• Assisted the HR Department in organizing and participated in community “Give Back” service project son behalf of the company.
• Assisted in answering employee questions and directing to resources available
• Completed special projects and other tasks as assigned by HR Generalist consistent with skill set and knowledge
• Created and printed fax cover sheets, memos, correspondence, reports, and other documents when necessary.

• Facilitate pre-hire written test exam to qualified candidates,
• Maintain the new employees computer-base applications,
• Verify an employee's ability to work in the U.S.
• Follow the company's safety rules by doing the three reprimanded safety checks throughout the day.
• Terminate employees when they do not follow the company's policy, offboarding,
• Translate from English to either Creole, French, and or Spanish for anyone who's in need of that particular help,
• Process daily attendance for five departments; the biggest consist of 150-250 employees.
• Nov 2017, I was transferred to another office where I gained administrative experience. My duties were to process the payroll daily, email invoices to clients, make sure the invoice aging was up to date, also recruit and dispatch employees daily. Buy office supplies, and employees safety equipment’s.
• Process the drug test