Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ruth Pineda

Ruth Pineda

Denver,CO

Summary

Experienced Cleaning Supervisor with background in overseeing both commercial and residential cleaning operations. Possess strong leadership skills, ability to manage team members effectively, and commitment to maintaining high standards of cleanliness. Known for implementing efficient cleaning protocols, ensuring customer satisfaction, and improving overall operational productivity. Demonstrated success in fostering a positive work environment and coaching staff on best practices in cleaning procedures.

Overview

10
10
years of professional experience

Work History

Cleaning Supervisor

Cornelios House cleaning
Denver, CO
08.2020 - Current
  • Managed daily cleaning operations and staff of up to 10 cleaners.
  • Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
  • Conducted regular inspections of all areas to ensure that standards are met and maintained.
  • Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
  • Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
  • Provided guidance and support to team members when needed or requested.
  • Resolved customer complaints promptly and efficiently while ensuring a positive experience.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Checked inventory for required supplies and made lists for needed cleaning products.

Bank Manager

Banco Banadesa
Santa Barbara, Honduras, Santa Barbara
01.2015 - 07.2017
  • Developed and implemented strategies to increase customer satisfaction ratings.
  • Conducted quarterly performance reviews for branch employees.
  • Created and maintained a positive work environment within the branch.
  • Prepared monthly reports on branch operations and submitted to corporate office.
  • Performed daily audits of cash drawers, deposits, withdrawals, transfers.
  • Reviewed customer complaints and took appropriate action as needed.
  • Resolved customer inquiries quickly and efficiently while maintaining excellent service standards.
  • Assisted customers with account openings, closings, transfers, payments.
  • Managed daily workflow including assigning tasks to staff members.
  • Conducted regular meetings with staff members to discuss progress towards goals.
  • Directed team members in authorizing loans and opening checking and savings accounts.
  • Managed relationships with tax authorities, bankers and auditors.

Education

Bachelor of Business Administration -

Univerdidad De San Pedro Sula
Honduras
11-2008

Skills

  • Workload prioritization
  • Scheduling and Planning
  • Supply Coordination
  • Health and safety
  • Recruitment and hiring
  • Ordering cleaning supplies
  • Customer Service
  • Team performance management
  • Motivation and Positivism to the team
  • Good interpersonal relationships
  • Responsible and trustworthy

Languages

Spanish
Native/ Bilingual

Timeline

Cleaning Supervisor

Cornelios House cleaning
08.2020 - Current

Bank Manager

Banco Banadesa
01.2015 - 07.2017

Bachelor of Business Administration -

Univerdidad De San Pedro Sula

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Ruth Pineda