Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ruth Posten

Normandy Park,WA

Summary

Dependable Senior Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.

Overview

20
20
years of professional experience

Work History

Senior Collections Specialist

Lynden Incorporated
11.2017 - Current
  • Managed a high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
  • Improved client satisfaction by providing exceptional customer service during the collections process, addressing concerns promptly and professionally.
  • Collaborated with cross-functional teams for seamless integration of collections efforts with other business operations.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Generated and distributed monthly customer statements.
  • Responded to customer inquiries and provided detailed account information.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Entered client details and notes into system for interdepartmental access and review.
  • Processed payments and applied to customer balances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Investigated customer credit references and approved credit lines.

Registration and Shipment Management Coordinator

The Pasha Group
08.2016 - 11.2017
  • Understand and maintain customer profiles
  • Maintain accurate, timely, and thorough records in proprietary database
  • Manage exceptions and reviews database for errors to correct
  • Performs routine data entry, including new orders and shipment information into computerized tracking systems and tracing shipments with steamship lines, trucking vendors, railroads, and other suppliers and update information into operations systems
  • Troubleshoots and resolves exceptions and responds to escalation of service requests
  • Ensure customer satisfaction at all times
  • Provide input to team leader and group manager on departmental initiatives and process improvements projects
  • Perform typing, faxing, mail distribution, phone messaging, and other office related duties as required
  • Scan and separate documents in Document Management System
  • Update schedule, logs and tasks daily
  • Update other all operating systems as required (including QA and User Acceptance Testing)
  • Perform all other duties as assigned.

Accounts Payable/Accounts Receivable Specialist

Simon Golub & Sons, Inc.
03.2016 - 07.2016
  • Primary point of contact for AP/AR department
  • Reports to Controller
  • Verify all invoices received are accurate and have proper approval
  • Oversee weekly check runs
  • Process payments by ACH or wire
  • PO and payment reconciliations
  • Compute discounts, shipment charges or rates for goods or services to complete billing documents
  • Prepare and post commission receivables for multiple entities
  • Maintain all accounts payable reports, spreadsheets and accounts payable files
  • Prepare analysis of accounts
  • Process cash application
  • Perform daily and weekly cash management
  • Prepare monthly cash flow projections
  • Perform monthly analysis on aged accounts receivable and bad debt write-offs
  • Provide merchant service and administer new merchant account with Bank of America.

Credit/Collection

AES Logistics
09.2013 - 02.2015
  • Collections of all customers both for International and Domestic via phone, email, and mail
  • Response to customer's email/phone requests and/or questions regarding their accounts
  • Assist with intra office including Sale Reps requests and questions regarding customer's account
  • Post check, credit card, wire and ACH payments in QuickBooks and make check deposits as needed
  • Process credit card and ACH payments for customers
  • Process customer credit application via Cortera, D&B and Euler
  • Process credit card bank charge backs
  • Enter new customer in both QuickBooks and Switchboard
  • End of the month reconciliation of International invoices/payments
  • Draft demand letters
  • Process paperwork for collection and/or claim of customers for Euler
  • Create weekly AR Summary Aging Excel worksheet for AR
  • Create weekly Sales Rep Detailed Aging Report.

Cost Analyst

Gateways International, Inc. – Pasha Corporation
11.2007 - 11.2012
  • Timely process all military invoices received by mail or email
  • Verify rates and approve invoices for payment
  • Review and approve IntraSystem voucher with company departments
  • Maintain and update AP Financial Code
  • Follow up on all AP inquires
  • Create Debit Memo as needed
  • Set up Commission payments per contracts set up with individual customers
  • Review all completed billing for discrepancies
  • Other duties or projects as assigned by VP
  • Obtain Ocean Bill of Lading for customers and scan into computer system
  • Calculate ocean pro-rate
  • Maintain OA/DA (vendors) compensation schedule
  • Generate and review monthly prepaid and accrual report; address any issues
  • Review monthly Profit and Loss report with billing personal and VP
  • Review monthly Supplemental Revenue Billed vs
  • Cost to Accrue report; address any issues.

Account Manager/Logistic Specialist

The Magellan Group – Worldwide Resources
09.2004 - 08.2006
  • Perform all aspect of managing customer’s accounts and customer service
  • Received Work Orders and issue Order Confirmations
  • Issue Purchase Orders to vendors
  • Prepare and send Packing List and Invoices to customers
  • Submit weekly Customer Order Status Report
  • Performed all aspect of Logistics and Tracking of all orders: BOL, Ocean Manifest, Custom clearance of imported goods, coordinate truck pickup and delivery and resolve any issue that may arise
  • Settle dispute regarding products and/or payments
  • Post estimated and actual expenses in its accounting categories related to an order
  • Prepare estimated and actual Profit and Loss per each Work Order
  • Back up accounting: issue checks, acquire daily bank reports, prepare and sent wire payments, prepare and sent deposits, post AR/AP in its appropriate categories, and General Ledger posting as needed
  • Daily backups of accounting system (QuickBooks) and tracking system (Access)
  • General office duties (filing, phone, etc.)
  • Contact vendors for updates on productions.

Education

High School Diploma -

South Kitsap High School
Port Orchard, WA
06.1983

Some College (No Degree) -

Olympic College
Bremerton, WA

Some College (No Degree) -

Calvert Community College
Prince Frederick, MD

Skills

  • Excellent Organizational Skills
  • Strong Customer Service Skills
  • Credit/Collections
  • Accounting (AP/AR)
  • Tracking/Logistics
  • Management Skills
  • Administrative Office Procedures
  • Bookkeeping
  • Problem-solving abilities
  • Multitasking Abilities
  • Analytical and Critical Thinking
  • Self Motivation
  • Adaptability and Flexibility

References

Furnished Upon Request

Timeline

Senior Collections Specialist

Lynden Incorporated
11.2017 - Current

Registration and Shipment Management Coordinator

The Pasha Group
08.2016 - 11.2017

Accounts Payable/Accounts Receivable Specialist

Simon Golub & Sons, Inc.
03.2016 - 07.2016

Credit/Collection

AES Logistics
09.2013 - 02.2015

Cost Analyst

Gateways International, Inc. – Pasha Corporation
11.2007 - 11.2012

Account Manager/Logistic Specialist

The Magellan Group – Worldwide Resources
09.2004 - 08.2006

High School Diploma -

South Kitsap High School

Some College (No Degree) -

Olympic College

Some College (No Degree) -

Calvert Community College

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