Ruth Preciado
El Paso,TX
Summary
Motivated professional with extensive experience in customer service and technical support roles. Skilled in handling customer inquiries, resolving issues, and providing solutions with a focus on positive outcomes. Proficient in using software tools and navigating multiple applications to efficiently manage tasks. Strong communicator with a commitment to delivering exceptional customer experiences
Overview
7
7
years of professional experience
Work History
Content Moderator
Teleperformance USA
El Paso, TX
01.2022 - Current
- Ensured content adhered to community guidelines, maintaining accuracy and quality.
- Classified and removed highly sensitive content uploaded by users per client guidelines.
- Moderated traumatic, sensitive, and potentially offensive content to maintain community standards.
Customer Service Representative
Continuum Global Solutions
El Paso, TX
07.2018 - 12.2021
- Handled customer inquiries regarding autopay, technical support for cable and internet, and account updates, providing exceptional service through active listening, and effective problem-solving.
- Upsold products and services by identifying customer needs and emphasizing benefits, achieving sales goals while maintaining a customer-focused approach.
- Processed and managed customer accounts using multiple computer applications, including Microsoft Office and Excel, ensuring accuracy and efficiency.
Front Desk Agent
La Quinta
El Paso, TX
11.2017 - 05.2018
- Provided exceptional guest service by checking guests in and out, addressing inquiries, resolving complaints, and anticipating needs to ensure a positive experience.
- Handled reservations, managed guest accounts, and collaborated with internal departments to maintain seamless operations and guest satisfaction.
- Ensured compliance with company procedures and safety policies while completing daily checklists and assisting guests with special needs.
Education
Some College (No Degree) - Computer Science
El Paso Community College
El Paso, TXSkills
- SQL (data management & reporting)
- Microsoft Office Suite (Excel, Word)
- Customer service & issue resolution
- Content review & moderation
- Strong communication (verbal & written)
- Upselling products & services
- Team collaboration & coordination
- Active listening & problem-solving
Timeline
Content Moderator
Teleperformance USA
01.2022 - Current
Customer Service Representative
Continuum Global Solutions
07.2018 - 12.2021
Front Desk Agent
La Quinta
11.2017 - 05.2018
Some College (No Degree) - Computer Science
El Paso Community College
Similar Profiles
Jordan AntunezJordan Antunez
Social Media Content Moderator at Teleperformance USASocial Media Content Moderator at Teleperformance USA
Kymiyiah JohnsonKymiyiah Johnson
Customer Service Representative at Teleperformance USACustomer Service Representative at Teleperformance USA
Linsey CurtisLinsey Curtis
Customer Service Representative at Teleperformance USACustomer Service Representative at Teleperformance USA
Carolina RamirezCarolina Ramirez
Social Media Moderator at Teleperformance USASocial Media Moderator at Teleperformance USA
KenTravius GraceKenTravius Grace
Bradley Crewmen(19C) at United States ArmyBradley Crewmen(19C) at United States Army