Ruth Pérez
Travel & Events Management
Buffalo Grove,IL
Summary
Experienced as a professional events organization (corporate and social). Hard working, social and flexible, proactive and very resourceful. Administrative tasks. Spanish, English, French. Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.
Overview
23
23
years of professional experience
3
3
Languages
Work History
SALES ASSISTANT
Abercrombie & Kent Luxury Travel
5 2022
TRAVEL CONSULTANT
TREVEL CENTER INC
02.2020 - 05.2020
- Handled travel arrangements for groups, couples, executives, and special needs clients
- Updated corporate traveler profiles with current information
- Asked open-ended questions to best understand client needs and determine best travel offerings
- Promoted customer service satisfaction by acknowledging and anticipating client expectations
- Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit
- Provided guidance on visa, passport and security inquiries
- Reserved hotel rooms for business travelers.
KEY ACCOUNT - TRAVEL & TOURISM AGENT
GLOBALIA GROUP (HALCÓN TRAVEL) MINISTRY OF DEFENSE
11.2016 - 08.2017
- Answered 15 calls per hour to answer customer questions
- Recognized by management for providing exceptional customer service
- Improved operations by working with team members and customers to find workable solutions
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
ASSISTANT FOR QUALITY DEPARTMENT DIRECTOR
TRYP ALAMEDA HOTEL
Madrid, Madrid
04.2016 - 09.2016
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Performed site evaluations, customer surveys, and team audits
- Recognized by management for providing exceptional customer service
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
ASSISTANT DIRECTOR FOR EXTERNAL RELATIONS
MINISTRY OF PUBLIC WORKS AND TRANSPORT
02.2004 - 12.2007
- Supported External Relations department by compiling paperwork and taking detailed meeting minutes
- Learned to develop and organize events to support the needs of the office
- Created agendas and communication materials for team meetings
- Recognized by management for providing exceptional customer service.
TRAVEL AGENT MANAGEMENT
IBERIA TRAVEL CENTER
02.2001 - 12.2004
- Recognized by management for providing exceptional customer service
- Improved operations by working with team members and customers to find workable solutions
- Collaborated in the development of booking procedures
- Earned reputation for good attendance and hard work.
TICKETING AND TRAVEL DOCUMENT MANAGER
JULIATOURS
05.1999 - 12.2000
- Earned reputation for good attendance and hard work
- Created agendas and communication materials for team meetings
- Improved customer satisfaction by finding creative solutions to problems
- Answered 15 calls per hour to answer customer questions
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Performed site evaluations, customer surveys, and team audits
- Improved operations by working with team members and customers to find workable solutions.
OFFICE MANAGER TRAVEL CONSULTANT
SOCIALTOUR TRAVEL AGENCY
Madrid, Spain, Madrid, Spain
11.1997 - 01.1999
- Coordinated travel arrangements, including booking hotel rooms, car rentals, and airfare for staff traveling to domestic and international locations
- Trained two employees on best practices and protocol while managing teams to ensure optimal productivity
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines
- Improved operations by working with team members and customers to find workable solutions.
Education
BACHELOR DEGREE - BUSSINES MANAGEMENT -
06.1997 -
MASTER DEGREE - CONGRESS AND EVENTS - undefined
REY JUAN CARLOS UNIVERSITY
Skills
Complex Problem-Solving
Personal Information
- Date of Birth: 09/12/69
- Nationality: Spain (Europe)
References
- KEVIN WALSH, ESL LAB MANAGER AT INDIAN TRAILS PUBLIC LIBRARY, kwalsh@indiantrailslibrary.org
- AAHLEY FINNEN, MANAGER FOR TAILOR MADE EUROPE AT ABERCROMBIE & KENT, afinnen@abercrombiekent.com
Timeline
TRAVEL CONSULTANT
TREVEL CENTER INC
02.2020 - 05.2020
KEY ACCOUNT - TRAVEL & TOURISM AGENT
GLOBALIA GROUP (HALCÓN TRAVEL) MINISTRY OF DEFENSE
11.2016 - 08.2017
ASSISTANT FOR QUALITY DEPARTMENT DIRECTOR
TRYP ALAMEDA HOTEL
04.2016 - 09.2016
ASSISTANT DIRECTOR FOR EXTERNAL RELATIONS
MINISTRY OF PUBLIC WORKS AND TRANSPORT
02.2004 - 12.2007
TRAVEL AGENT MANAGEMENT
IBERIA TRAVEL CENTER
02.2001 - 12.2004
TICKETING AND TRAVEL DOCUMENT MANAGER
JULIATOURS
05.1999 - 12.2000
OFFICE MANAGER TRAVEL CONSULTANT
SOCIALTOUR TRAVEL AGENCY
11.1997 - 01.1999
BACHELOR DEGREE - BUSSINES MANAGEMENT -
06.1997 -
MASTER DEGREE - CONGRESS AND EVENTS - undefined
REY JUAN CARLOS UNIVERSITY
SALES ASSISTANT
Abercrombie & Kent Luxury Travel
5 2022
Similar Profiles
Shatha RammahaShatha Rammaha
Tour Coordinator at Abercrombie & Kent Jordan for TravelTour Coordinator at Abercrombie & Kent Jordan for Travel
Leslie MinutilloLeslie Minutillo
Sales Assistant Small Groups Journeys at Abercrombie and KentSales Assistant Small Groups Journeys at Abercrombie and Kent
Justin TrappeJustin Trappe
East African Operations Manager at Abercrombie & Kent Sanctuary Retreats RegionalEast African Operations Manager at Abercrombie & Kent Sanctuary Retreats Regional