Ruth Ramirez

Assist Event Production & Project Manager with planning, execution and wrap-up of various events and activities by different departments such as Public Programs, Horticulture, Philanthropy and Education. Events and activities include botanical exhibitions, fundraisers, symposiums, Lightscape and a wide variety of of public programs serving anywhere from 50 to over 3,000 participants; Lightscape itself having an attendance of over 120,000 visitors. Functioning as Event Manager on Duty, overseeing event logistics including activating emergency action plans. Trained and supervised volunteers and support staff required for events. Ensured effective communication between vendors, suppliers and staff before, during and after the event. Assisted in developing promotional materials such as flyers, brochures or posters for marketing purposes prior to each event. Tracked payments, balances and monitored budgeting process for various events to ensure cost efficiency. Analyzed customer feedback surveys filled out after certain events in order to improve future programs and events.

Plan and coordinate all elements of weddings, including the ceremony, photography, and the reception. Assist the bride and groom in the

selection of all service vendors, including the caterer, musical entertainment, photographer, and videographer. Provide options for wedding and reception locations, wedding and reception theme, and reception menu. Stay on top of current industry trends. Lead the schedule of events for the rehearsal, the wedding, and the reception.

Create diagrams, floorplans, and budgets. Coordinate with vendors in advance of the event and on the day of the wedding.

Planned, coordinated and executed weddings and special events. Assisted with training and supervision of staff, driving successful event management. Developed diagrams and floor plans with event setup requirements. Stayed current with event trends and organizational culture, optimizing experience cycle. Coordinated vendors, timelines and budgets for events. Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution. Handled client questions and concerns via different communication channels to deliver exceptional customer service. Schedule and balance daily and weekly communications across multiple clients and differing stages of planning.

Work in fast paced, guest oriented environment Assist/tend to the bride and bridal party. Interact with guests in a positive, friendly and efficient

manner. Execute set up and breakdown of event. Perform cleaning tasks. Assist with food and beverage service.

Greet each customer and offer assistance in finding requested items. Boost customer satisfaction and retention. Maintain a clean and organized environment. Stock, replenish and organize inventory to keep store merchandise fresh. Open and close gift shop and café. Receive and process cash and credit payments for in-store purchases

Engage positively with each customer. Provide professional and polite support for sales and service needs.