Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ruth Redding

Lacey

Summary

Dynamic IT professional with extensive experience at CHI - Franciscan, excelling in desktop support and hardware troubleshooting. Proven ability to enhance user satisfaction through effective remote support and proactive communication. Skilled in Google Workspace and Microsoft 365, I thrive in fast-paced environments, ensuring minimal downtime and seamless operations.

Overview

13
13
years of professional experience

Work History

End User Services Technician

CHI - Franciscan / Unisys
Tacoma
11.2018 - Current
  • As the local IT for the Hospital and surrounding clinics, I support all levels of hospital staff.
  • My duties involve managing a work queue in Service Management and answering in a prompt and timely manner.
  • I cover all departments of the hospital.
  • Troubleshooting Google workplace, Office suite, hardware, software and any hospital equipment.
  • Using remote software to assist users.
  • Manage imaging and deploying new/refurbished hardware.
  • I migrated profiles and configured specialized health care software.
  • Set up of desktops and laptops and all other IT hardware.
  • In charge of a small team for a special project in our corporate offices.
  • Coordinated with management and hospital staff for hardware deployment.
  • Proactively, communicated with the end user and service desk personnel regarding arrival times, respond to emails regarding deskside support, remote support and other related activities.

ITS Help Desk and Account Specialist

Alaska Airlines / Tekleaders
Seatac
06.2017 - 03.2018
  • Provide desktop, application, software and hardware support to end users Via phone and remote access.
  • Promoted to the accounts team.
  • Used programs such as Active Directory and Microsoft 365 admin console to set up new users and vendors using.
  • Computer hardware repair.
  • Software installation.
  • PC's and Laptops imaging.
  • IT Service Desk.
  • Server Administration.
  • Active Directory.
  • Deskside support.
  • Troubleshooting.
  • Virus Scan/clean up.
  • Exchange.
  • Workspace One.
  • Google workplace.
  • Beyondtrust.

IT Tech

Pacific Science Center/Robert Half
Seattle
01.2016 - 07.2016
  • Provide desktop, application, software and hardware support to end users, Upper Management and Executives.
  • Ran PC scanning tools to inspect machines for viruses or malware.
  • Set up new user with equipment and accounts from Active Directory, Exchange (outlook) and in-house applications, as well as support them.
  • Ability to quickly recognize an overall pattern from multiple tickets, verify the issue, and implement the appropriate response for minimal downtime.

IT Level II Tech

Verathon
Bothell
11.2014 - 10.2015
  • Provide desktop, application, software and hardware support to end users, Upper Management and Executives.
  • Managed users worldwide and associated systems on a team of 3 employees for all day-to-day IT Operations.
  • Clean computer infected with Viruses.
  • Working with a ticketing system called Dell Kace, emergency line and on an individual basis.
  • In my role I set up new user with equipment and accounts from Active Directory, Exchange (outlook) and in-house applications, as well as support them.
  • Set up users with VPN, remote access and phone extensions.
  • Ability to quickly recognize an overall pattern from multiple tickets, verify the issue, and implement the appropriate response for minimal downtime.

IT Help Desk

Liberty Mutual
Seattle
06.2014 - 11.2014
  • Responds to incoming requests and resolve customer problems via the telephone, and email, supporting network and e-mail connectivity, computer operating systems, hardware and software applications, internally developed applications, mainframe and midrange operations.
  • Records inquiries, provide input on, resolve and directs requests to appropriate technical area or vendor, track status and follow up to ensure client satisfaction.
  • Escalates to or consults with senior staff when solution is unclear.
  • Report problems with procedures and make suggestions for improvements.
  • Perform related duties as assigned or requested.

IT Help Desk

Weyerhaeuser
Federal Way
02.2012 - 01.2014
  • Provide accurate, friendly, and efficient customer service to Weyerhaeuser employees' and contractors for their IT-related questions and issues, that consist in resetting password in IAM (Identity Access Management), Active Directory, SAP, Maximo and people soft.
  • Assist customers with troubleshooting according to their individual needs.
  • Correspond with our customers via (written, verbal, electronic) escalate tickets to different tiers to our support specialist.
  • Assist other departments with the translations of document from English to Spanish, as well as support our Spanish speaking customers.

Education

AAS - Associates of Applied Science

Renton Technical College
Renton, WA
01.2011

Computer Network Technology Certificate -

Renton Technical College
Renton, WA
01.2010

General Office Secretary -

Renton Technical College
Renton, WA
01.1992

Skills

  • Desktop support
  • Hardware troubleshooting
  • Google workspace
  • Microsoft 365
  • Active Directory
  • Remote support

Languages

  • English
  • Spanish

Timeline

End User Services Technician

CHI - Franciscan / Unisys
11.2018 - Current

ITS Help Desk and Account Specialist

Alaska Airlines / Tekleaders
06.2017 - 03.2018

IT Tech

Pacific Science Center/Robert Half
01.2016 - 07.2016

IT Level II Tech

Verathon
11.2014 - 10.2015

IT Help Desk

Liberty Mutual
06.2014 - 11.2014

IT Help Desk

Weyerhaeuser
02.2012 - 01.2014

AAS - Associates of Applied Science

Renton Technical College

Computer Network Technology Certificate -

Renton Technical College

General Office Secretary -

Renton Technical College

Similar Profiles

CREATE PROFILE