Summary
Overview
Work History
Education
Skills
Timeline
Generic
RUTH REED

RUTH REED

Farmington Hills,MI

Summary

Very dependable candidate successful at managing multiple priorities with a positive attitude. A detail-oriented team player with strong organizational skills.

Overview

18
18
years of professional experience

Work History

MANAGER

CREDIT UNION ONE
04.2013 - 10.2024
  • Perform coaching where I have been able to identify areas needed for improvement and recognize employee successes
  • Maintaining the knowledge of branch financial condition such as profit and loss and deposit and loan balances
  • Participate in recruitment of interviews for new employees
  • Understanding the branch audit functions and assuring the branch stays in compliance with the audit standards at all times
  • Responsible for the overall branch goals being met
  • Pull various reports for the branch and identify ways to make improvements.
  • Participated and scheduled staff to assist contact Center with overflow of calls, ensuring first call resolution.
  • Managed approximately 30 incoming calls, emails and chats per day from each employee. (via Chat, email, and phone)
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

ASSISTANT MANAGER

CREDIT UNION ONE
09.2011 - 04.2013
  • Assisted the branch manager in overall day to day management of the branch
  • Performed coaching for tellers
  • Monitored transaction activities and cash
  • Provided a high level of member service, including the resolution of member complaints.
  • Assisted and scheduled coverage for the Contact Center. This included phone,chat,and email communication providing first contact resolution.
  • Offered hands-on assistance to members, assessing needs, and maintaining current knowledge of consumer preferences.

MEMBER SALES CONSULTANT

CREDIT UNION ONE
02.2010 - 01.2011
  • Processed financial transactions
  • Build and closed various loans
  • Identified opportunities for the expansion of products and service relationships with all members
  • Monitored and answered incoming calls
  • Made follow up calls to members
  • Assisted Contact center with overflow of calls, providing first call resolution.

TELLER

CREDIT UNION ONE
10.2006 - 02.2010
  • Processed members various transactions with accuracy
  • Educated members regarding appropriate products and services
  • Listened to members to determine their needs
  • Maintained member satisfaction.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Education

High school diploma -

HARRISON HIGH SCHOOL
FARMINGTON HILLS, MICHIGAN

Supervisory Training
Livonia, Michigan

Adult And Pediatric First Aid/CPR/AED

American Red Cross
09.2023

Certificate of Completion

Unconscious Bias
09.2023

Skills

  • Customer Service throughout various channels including phone, chat, email, and in person
  • Goal Setting
  • Decision-Making
  • Cash Handling Expertise
  • Loan Processing
  • Relationship Building and Management
  • Staff Recruitment and Hiring

Timeline

MANAGER

CREDIT UNION ONE
04.2013 - 10.2024

ASSISTANT MANAGER

CREDIT UNION ONE
09.2011 - 04.2013

MEMBER SALES CONSULTANT

CREDIT UNION ONE
02.2010 - 01.2011

TELLER

CREDIT UNION ONE
10.2006 - 02.2010

High school diploma -

HARRISON HIGH SCHOOL

Supervisory Training

Adult And Pediatric First Aid/CPR/AED

American Red Cross

Certificate of Completion

Unconscious Bias

Similar Profiles

CREATE PROFILE
RUTH REED