RUTH RICHARD
Product manager
Dallas,TX
Summary
Dedicated and focused Project Management Specialist with over 6 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Project Manager
CVS Caremark
Woonsocket, RI
03.2023 - Current
- Expert in working with the Product Owner to gather business process data and requirements.
- Experience in handling multiple projects across project teams simultaneously.
- Experience in driving discovery sessions to gather requirements from clients, while simultaneously guiding them on best practices and recommendations.
- Experience in documenting the discovery as user stories, process flows, acceptance criteria, value maps, and the overarching project management plan. I also led the daily scrum ceremonies across 2 major SAFE teams for our UX improvement projects.
- Proficient in leading my team to successfully monitor our applications using Splunk and Grafana.
- Experience in collaborating with the Live operations team, QA, Engineering, and various partners to prioritize and coordinate efforts to deliver on schedule.
- Experience in coaching, facilitating, and maintaining steady and beneficial Agile process methodologies for the teams, driving process, and transparency.
- Experience in communicating with the business around the team's velocity and projects health while supporting the PMO in reporting on all teams' status.
- Experience in preparing project plans, documentation, risk mitigation, and resource management as needed for cross-team initiatives and large projects/programs.
- Experience in resolving urgent issues and removing impediments for the team Lead and facilitated architecture and design of single-page applications and Micro-frontends.
- Responsible for granting access rights for audits, risk & compliance assessment & audit responses using archer.
- Experience in managing & troubleshooting multiple applications using SFDC (salesforce) and ITIL framework on L3.
- Experience in troubleshooting incidents using Splunk & violet support tool to drive solutions from the Splunk logs.
- Experience in the use of sales cloud for storage and infrastructure.
- Experience in managing multiple project teams, over 10 developers, and vendor teams, ensuring we meet the delivery.
Project Manager
Amerihome Mortgage
Irving, TX
04.2021 - 02.2023
- Led the Data Org's work-intake triage process, ensuring new requests were prioritized and addressed according to SLAs, enhancing team responsiveness and efficiency.
- Set up and maintained Programs, Epics, and Stories in Jira, streamlining work management and tracking for multiple teams from initiation through to completion.
- Facilitated project delivery commitments, assessing impacts from fluctuating priorities and resource availability, and adjusting plans accordingly to meet deadlines.
- Coordinated dependencies with other Scrum Masters, ensuring seamless team collaboration and integration.
- Tracked and reported team velocity, managed sprint capacity, and optimized workflow to meet sprint goals efficiently.
- Resolved or escalated blocking impediments, ensuring minimal disruptions to team progress and maintaining focus on project objectives.
- Organized and facilitated Agile ceremonies, including daily stand-ups, sprint planning, backlog grooming, sprint demos, and retrospectives, fostering continuous improvement.
- Coordinated cross-team troubleshooting for production support issues, particularly those affecting customers, ensuring prompt resolution and minimal downtime.
Project Coordinator
BBVA
Plano, TX
01.2019 - 02.2021
- Experience in managing multiple IT Initiatives such Data & Analytics, Cloud Migration, Compliance, Power BI Reporting etc.
- Experience in managing stakeholder partnerships and communication. I also serve as the point of contact and subject matter expert on our EMT team applications.
- Experience in overseeing interdependencies and integration of interrelated projects.
- Highly experienced in facilitating technical design discussion and implementation of IT solutions.
- Experience in using azure DevOps in project planning and tracking of our dev tasks.
- Lead and facilitate Daily scrum ceremonies as well as grooming features, stories, and tasks in Azure DevOps.
- I train and coach cross-functional teams using azure DevOps across offshore teams.
- Experience in creating project road maps and prioritizing the epic for the team.
- Experience in crafting a vision and strategy based on input from customers, stakeholders, and internal staff team that can be clearly communicated to all levels of the organization.
- Experience in troubleshooting company pain points and issues to determine resolutions that lead to new fixes or projects.
- Experience in defining project scope and objectives, andmanaging resources to reach objectives.
- Experience in providing project updates on a consistent basis to various stakeholders about adjustments and progress.
- Experience in coaching of Scrum techniques and artifacts (such as the definition of done, user stories, automated testing, backlog refinement).
- Served as SCRUM Master in managing Daily standup, sprints, and addressing blockers.
- Experience in facilitating discovery and ensures the removal of roadblocks and promotes them in a timely and assertive way.
- Experience in ensuring the team is focused on sprint commitments and shields the team from distractions and hidden work.
Education
Bachelor of Science - Accounting
University of Gloucestershine
GloucestershireSkills
6 years Project Manager/Scrum Master with the following exceptional experience
Proficient in MS Word, MS Excel, MS Project, MS PowerPoint, Visio, JIRA or TFS
Customer-driven and a team player, with strong interpersonal and customer interface skills
Excellent organizational and analytical skills, process and detail oriented, a self-starter who is highly motivated to obtain goals/results
Excellent communication/presentation skills, both oral and written, and tailor communication to various levels of the organization
Ability to interact professionally with a diverse group of executives, managers, and subject matter experts
Ability to work in a fast-paced changing environment while coordinating multiple complex projects simultaneouslyExpert in producing clear and concise project documentation
Effectively manages client expectations and escalations
Ability to work either independently or as part of a larger team
Ability to work under minimal direction
Ability to think logically in solving assigned problems and to present recommendations with clarity in written and graphic form
Experience in leading, and managing technical professionals
I have strong interpersonal skills including team building, coaching, and mentoring
Certification
- Certified (AGILE) Scrum Master.
- Certified Scrum Product Owner- (CSPO).
- Certified Project Management Professional (PMP).
- Service now SAP.
- Certified ITIL foundation: Version 4.
Languages
Italian
Native/ Bilingual
Timeline
Project Manager
CVS Caremark
03.2023 - Current
Project Manager
Amerihome Mortgage
04.2021 - 02.2023
Project Coordinator
BBVA
01.2019 - 02.2021
Bachelor of Science - Accounting
University of Gloucestershine
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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