Ruth Richmond
Marshfield
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Hobby Farmer
Self-employeed
08.2020 - Current
- Selected and purchased supplies and equipment such as seed, farm machinery, and livestock.
- Home milking & safe dairy handling
- Butchery of 3 different species
- Monitored livestock health and administered medication and vaccinations at established intervals.
- Researched pests and diseases common to individual types of stock and developed mitigation plans.
Grocery Merchandiser
Merwin Distribution
11.2022 - 04.2024
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
Deli, Floral, & General Labor
Festival Foods
08.2021 - 12.2021
- Food preparation, customer service, stocked shelves overnight, prepared & maintained flowers and plants for sale
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Receptionist
Aspen Animal Hospital
08.2008 - 03.2014
- Served as client liaison maintaining clear, positive, confidential communication and coordination between clients and staff
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted with animal care
- Cleaned entire hospital
- Handled mass mailing
Ski School Administration & Ticket Sales
Aspen Skiing Company
11.2006 - 04.2012
- Sold diverse ski products to international customer base
- Prepared payroll for ski instructors
- Served ski instructors as human resources liaison and through miscellaneous clerical tasks
- Maintained an accurate cash register
Concierge & Front Desk Agent
Hotel Durant
05.2007 - 10.2011
- Sold reservations to international hotel guests from diverse socioeconomic backgrounds
- Assisted guests with all hotel needs and concierge requests during peak event times and off season
- Light food preparation and set up
- Garden maintenance
- Processed payments and maintained balanced cash drawer
Education
Bachelor’s Degree - Biology, Certificate in Aquaponics, Emphasis in Business & Nutrition courses
University of Wisconsin-Stevens Point
12.2019
Associate’s Degree - General Studies
Colorado Mountain College
05.2016
Technical Diploma - Medical Transcription
Mid-State Technical College
05.2004
Skills
- Clear verbal and written communication
- Outstanding and empathetic guest service
- Accurate and focused performance, including financial transactions
- Diligent record keeping
- Proficient in Microsoft Office
- HACCP and ServSafe trained
- Rapid learner and self-starter
Languages
Spanish
Elementary
Extra Curricular
Evangelical Catholic group training 2023
Stephen Ministry training 2015
Timeline
Grocery Merchandiser
Merwin Distribution
11.2022 - 04.2024
Deli, Floral, & General Labor
Festival Foods
08.2021 - 12.2021
Hobby Farmer
Self-employeed
08.2020 - Current
Receptionist
Aspen Animal Hospital
08.2008 - 03.2014
Concierge & Front Desk Agent
Hotel Durant
05.2007 - 10.2011
Ski School Administration & Ticket Sales
Aspen Skiing Company
11.2006 - 04.2012
Associate’s Degree - General Studies
Colorado Mountain College
Technical Diploma - Medical Transcription
Mid-State Technical College
Bachelor’s Degree - Biology, Certificate in Aquaponics, Emphasis in Business & Nutrition courses
University of Wisconsin-Stevens Point
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