Ruth Roberson
Manning,SC
Summary
A seasoned professional with a proven track record in customer service and management, notably at Teleperformance. Excelled in leadership roles, enhancing team performance and customer satisfaction through strategic thinking and effective problem-solving. Skilled in financial management and adaptability, consistently surpassing sales goals and driving business success.
Overview
17
17
years of professional experience
Work History
File Room Clerk
SKF
Sumter, SC
05.2024 - Current
- Maintained employee files, observing strict data confidentiality procedures.
- Scanned documents into electronic filing system to ensure proper storage of information.
- Maintained inventory of file room supplies such as paper products, stamps, folders and labels.
- Consolidated outdated files to inactive storage, following guidelines and legal requirements.
- Scheduled and documented file destruction in accordance with company policy and legal requirements.
- Conducted regular file purges to eliminate outdated or unnecessary documents.
- Classified information into chronological, alphabetical, or numerical order.
- Reviewed, coded and scanned correspondence prior to filing.
- Added new material to file records or created new records.
- Responded to requests for file retrieval, ensuring timely and accurate access to documents.
- Answered questions about records or files.
- Updated, filed, and retrieved files and documents for professionals.
- Maintained and organized records filing systems for documents, correspondence, reports, and other materials.
- Provided administrative support as needed, including data entry and document preparation.
- Scanned and filed forms, reports, correspondence and receipts.
- Assisted with the preparation of files for offsite storage or destruction.
- Reviewed files to check for complete and accurate information.
- Facilitated easy access to frequently used documents through strategic placement and organization.
- Located, retrieved and copied information in response to requests and delivered to authorized users.
- Pulled files for staff, management and third-party requests.
- Scanned or read incoming materials to determine classification or filing.
- Input data into computer systems to support document and information retrieval.
- Responded promptly to requests for information retrieval from internal customers.
- Retrieved requested files and delivered to appropriate personnel.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Specialist
Teleperformance
Columbia, SC
12.2020 - 04.2024
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Surpassed sales goals through implementation of successful marketing strategies.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained up-to-date knowledge of product features and benefits.
- Provided technical support for troubleshooting software applications used by customers.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
Assistant Manager
Bradham Oil - Subway
Manning, SC
08.2016 - 11.2020
- Resolved conflicts between team members in an effective manner.
- Assigned work and monitored performance of project personnel.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Monitored employee attendance records, timekeeping, and payroll information.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Ensured compliance with safety regulations and company policies.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Maintained up-to-date knowledge of company products and services.
- Reviewed completed work to verify consistency, quality, and conformance.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
- Delegated work to staff, setting priorities and goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated a variety of machinery and tools safely and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed household errands and other essential duties.
Customer Service Associate
Sykes Enterprises
Sumter, SC
01.2010 - 07.2016
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Provided information about products and services available to customers.
- Performed additional duties as assigned by management team.
- Promoted available products and services to customers during service, account management and order calls.
- Resolved customer inquiries in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Responded to customer inquiries via phone, email and chat.
- Followed policies and procedures to meet or exceed established performance requirements.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Addressed customer questions and concerns regarding products and services.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Kept work area neat, clean, and well-stocked at all times.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Answered phone calls from customers promptly and courteously.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Suggested product solutions based on individual customer needs.
- Strengthened customer retention by offering discount options.
- Greeted customers and identified their needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Pharmacy Tech./Cashier
CVS Pharmacy
Manning, SC
09.2007 - 07.2009
- Greeted customers and answered any questions they had about the store's products and services.
- Answered phone calls to assist customers with questions and orders.
- Stocked shelves with merchandise when needed.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Counted and balanced cashier drawers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Ensured compliance with all safety regulations within the store environment.
- Checked personal identifications during alcohol and tobacco sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers promptly and responded to questions.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Issued receipts, refunds, credits or change due to customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Welcomed customers, offering assistance to help find store items.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Verified customer age requirement for alcohol or tobacco purchases.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Master - Business Administration
Keller Graduate School of Management
Chicago, IL10.2023
Bachelor of Science Degree - Management
DeVry University
Chicago, IL04.2022
High School Diploma -
Manning High School
Manning, SC06.1993
Skills
- Customer service
- Active listening
- Time Management
- Teamwork
- Problem solving
- Communication
- Adaptability
- Critical thinking
- Financial Management
- Presentation skills
- Strategic thinking
- Work ethic
- Management
- Leadership
Languages
English, Proficient Reading and Writing
References
References available upon request.
Timeline
File Room Clerk
SKF
05.2024 - Current
Customer Service Specialist
Teleperformance
12.2020 - 04.2024
Assistant Manager
Bradham Oil - Subway
08.2016 - 11.2020
Customer Service Associate
Sykes Enterprises
01.2010 - 07.2016
Pharmacy Tech./Cashier
CVS Pharmacy
09.2007 - 07.2009
Master - Business Administration
Keller Graduate School of Management
Bachelor of Science Degree - Management
DeVry University
High School Diploma -
Manning High School
Similar Profiles
Skhumbuzo Ntokozo Banele MahlanguSkhumbuzo Ntokozo Banele Mahlangu
Customer Service Manager Southern Africa at SKFCustomer Service Manager Southern Africa at SKF
Quinton GreenQuinton Green
CNC Machine Operator at SKFCNC Machine Operator at SKF
Charvarce CarsonCharvarce Carson
Gauge Technician at SKFGauge Technician at SKF