Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruth Rodgers

Fredericksburg,VA

Summary

Dynamic and results-oriented professional with extensive experience at Lee Enterprises/Free Lance-Star Newspaper, adept in customer relationship building and sales development. Excelled in enhancing customer satisfaction and retention, leveraging excellent communication and active listening skills. Proven track record of increasing sales opportunities through effective upselling and cross-selling, contributing to long-term business growth. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

31
31
years of professional experience

Work History

Regional Classifieds Sales Representative

Lee Enterprises/Free Lance-Star Newspaper
11.2015 - Current
  • Expanded customer base through cold calling, networking, and relationship building.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Informed customers of promotions to increase sales productivity and volume.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Kept detailed records of daily activities through online customer database.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.

Sales Coordinator

Capital Components
04.2013 - 12.2014
  • Worked closely with the sales team to prioritize tasks.
  • Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
  • Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
  • Consulted with businesses to supply accurate product and service information.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.

Office Manager

Associated Systems Inc. (ASI)
08.1993 - 03.2013
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records. Kept and updated all HR documents/records.
  • Used industry expertise, customer service skills to resolve customer concerns and promote loyalty.
  • Oversaw office inventory activities by ordering and stocking and shipment receiving.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Excellent communication skills, both verbal and written.
  • Strong sense of personal responsibility.

Education

High School Diploma -

Courtland High School
Spotsylvania, VA
06.1986

Skills

  • Customer Service
  • Customer Relations
  • Interpersonal communication skills
  • Product and service knowledge
  • Product and Service Sales
  • Client Service
  • Upselling and Cross Selling
  • Customer Needs Assessment
  • Customer Success Management
  • Records Management
  • Post-sales support
  • Attention to Detail
  • Product Knowledge
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Customer Satisfaction
  • Team Collaboration
  • Effective Communication
  • Active Listening

Timeline

Regional Classifieds Sales Representative

Lee Enterprises/Free Lance-Star Newspaper
11.2015 - Current

Sales Coordinator

Capital Components
04.2013 - 12.2014

Office Manager

Associated Systems Inc. (ASI)
08.1993 - 03.2013

High School Diploma -

Courtland High School
Ruth Rodgers