RUTH ROMAN
Summary
Dedicated and proactive business management professional committed to ensuring homeowner satisfaction through prompt resolution of concerns, proactive repairs, and strategic property enhancements. Adept at leveraging operational and leadership skills to drive success. Possessing a wealth of experience and a results-driven mindset, focused on achieving goals and delivering exceptional performance.
Overview
28
28
years of professional experience
Work History
COMMUNITY ASSOCIATION MANAGER
HOAMCO
03.2023 - Current
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Managed and creation of budget for the community, ensuring financial stability and proper allocation of funds.
- Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
- Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
- Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Prepared comprehensive financial reports for board review, ensuring transparency in budgeting decisions and fiscal health of the association managed.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Implemented preventive maintenance programs to prolong the lifespan of community assets and reduce repair costs.
- Improved community satisfaction by efficiently addressing and resolving homeowner concerns and inquiries.
- Negotiated contracts with service providers, securing high-quality services at competitive prices for the associations managed.
- Coordinated communications between residents, board members, contractors, and staff to keep everyone informed about important updates or changes within the communities.
- Evaluated and recommended improvements to community amenities, enhancing overall homeowner satisfaction and property values.
- Conducted regular inspections of exterior of property for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
OWNER
BELLA NOTTE CONCIERGE
02.2021 - 12.2023
- Create and successfully execute custom events based on client’s vision and budget; procure and manage top-tier talent and subcontractors to supply products and/or perform services at events; keep clients well-informed and up to date with all details and timelines pertaining to each scheduled event; attend events as needed; follow up with client post event to ensure they are highly satisfied.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
REALTOR
REALTY ONE GROUP
03.2014 - 10.2023
- Successful completion of 22 transactions.
TASTING ROOM & RANCH CLUB MANAGER/WINE STEWARD
DA RANCH
09.2019 - 03.2023
- Oversight of daily operations of the tasting room that includes ensuring that the owners are being represented to the highest standards; providing exceptional customer service to all guests and associates; managing the Ranch Club Memberships and events; collaborating with other members of management to create and execute special events; talent management, training and scheduling for 14+ associates; vendor management and relationship building with musicians and tour companies; physical resource management and inventory; quality control of wines served; purchase/supply chain management and display of branded retail merchandise
- Managed scope, schedule and budget of small to large projects.
PROJECT COORDINATOR
CORE CONSTRUCTION
02.2017 - 06.2018
- Project management from initiation, execution, controls and close-out
- Document and compliance management; certified payroll; preparing closeout information for owner; managing/tracking change orders; administrative tasks; warehouse and inventory management; forklift operator; soliciting and collecting bid packages; creating, managing quality control and subcontractors; relationship building.
AREA DIRECTOR
WEIDNER APARTMENT HOMES
05.2011 - 10.2016
- Responsible for all operations of a 1996 unit multi-million dollar apartment portfolio including: internal and external customer service at each encounter; talent management for 80+ associates including 7-14 Community Directors, maintenance, housekeeping, landscaping and security; hiring, training, counseling, terminating and providing support to onsite teams; complex budget preparation, forecasting, reporting and financial performance; vendor/subcontractor relations; scheduling; contract negotiations; resident relations including events and activities; escalation resolutions; time management; marketing; physical property/product inspections; conducting detailed monthly and quarterly audits
- Managing small and large projects.
LARAMAR GROUP
01.2008 - 04.2011
PEM REAL ESTATE GROUP
01.2007 - 06.2007
ARCHSTONE-SMITH
07.2002 - 12.2006
CON AM MANAGEMENT
02.1999 - 07.1999
MAGELLAN CORPORATION
01.1998 - 02.1999
CALIBER ASSET MANAGEMENT
01.1997 - 01.1998
Education
AZ REAL ESTATE LICENSE -
ARIZONA SCHOOL OF REAL ESTATE AND BUSINESS
10.2020
Skills
- Servant leader
- Passion for people
- Disney trained customer service
- Project management
- Strong budgeting & financial acumen
- Community operations
- Service contract negotiation
- Vendor relationship development
- Board of directors support
- Supply chain management
- Fostering esprit de corps
- Negotiator
- Event planning
- Top sales professional
- Acquisition specialist
- Marketing
- Attention to detail
- Conflict resolution
- Revenue management
- CPR/First Aid
Leadershipawardsvolunteer
- Certified Mentor for Weidner’s Management in Training (MIT) Program
- Arizona Multi-Housing Association (AMA) 5-Star Certified
- City of Phoenix Crime-Free Housing Certified
- Community Liaison for AMA and City of Phoenix Police Department
- Instituted the Raise-A-Reader and summer food programs at my communities
- Flagship property for the Wake Up With Weidner free breakfast program for residents
- Team lead for planning Weidner Cares Day at Horses Help in Scottsdale, AZ
- Nominated by Weidner for the AMA’s 2011 Community Manager and 2011 Team of the Year
- Training and Marketing Mentor for Laramar’s Arizona portfolio
- Laramar’s 2008 Revenue Management award
- 2005 Community Manager of the Year for the West region for Archstone-Smith (CO, AZ, NM, OR, WA)
Timeline
COMMUNITY ASSOCIATION MANAGER
HOAMCO
03.2023 - Current
OWNER
BELLA NOTTE CONCIERGE
02.2021 - 12.2023
TASTING ROOM & RANCH CLUB MANAGER/WINE STEWARD
DA RANCH
09.2019 - 03.2023
PROJECT COORDINATOR
CORE CONSTRUCTION
02.2017 - 06.2018
REALTOR
REALTY ONE GROUP
03.2014 - 10.2023
AREA DIRECTOR
WEIDNER APARTMENT HOMES
05.2011 - 10.2016
LARAMAR GROUP
01.2008 - 04.2011
PEM REAL ESTATE GROUP
01.2007 - 06.2007
ARCHSTONE-SMITH
07.2002 - 12.2006
CON AM MANAGEMENT
02.1999 - 07.1999
MAGELLAN CORPORATION
01.1998 - 02.1999
CALIBER ASSET MANAGEMENT
01.1997 - 01.1998
AZ REAL ESTATE LICENSE -
ARIZONA SCHOOL OF REAL ESTATE AND BUSINESS