Summary
Overview
Work History
Education
Skills
LANGUAGES
Affiliations
COURSES
Timeline
Generic

Ruth Rosales

Looking To Relocated

Summary

Property Manager and Leasing & Occupancy Specialist with extensive expertise in applicant-tenant screening procedures, compliance management, tenant engagement, and leveraging platforms like Yardi, Voyager, RentCafe, and RightSource. Experienced in community lease-up with over 800 units, legal knowledge of tenant-landlord law, and committed to fostering community development and optimizing property operations through effective maintenance and vendor management strategies.

Overview

11
11
years of professional experience

Work History

Leasing & Occupancy Compliance Specialist

Community Corp Of Santa Monica
- Current
  • Member of Corporate compliance department for a 40 year well established affordable housing non profit property management with strong relation with California Tax Credit Allocation Committee having attendance workshops to stay updated for new Hotma requirements for fiscal year 2026.
  • Other compliance-related duties as assigned.
  • Entered all tenant, certification and requalifying data into Yardi.
  • Maintained accurate records of tenant interactions and service requests, ensuring compliance with regulatory standards and enhancing operational efficiency.
  • Dedicated to enhancing tenant satisfaction and achieving a marked increase in lease renewals through proactive engagement, regulatory compliance, and safety procedures.
  • Audited LIHTC move-in and recertification files to ensure program compliance.
  • Reviewed and verified accuracy of compliance paperwork before move-in dates.
  • Prepared lease and certification documents, collected verification documents, and submitted final files for compliance approval.
  • Conducted compliance audits across assigned properties.
  • Monitored and enforced compliance with Section 504 of the Rehabilitation Act and applicable accommodation/modification laws.
  • Assisted in developing and maintaining compliance-related policies and procedures.
  • Distributed and updated property-specific compliance forms.
  • Stayed current with changes in affordable housing program regulations; enrolled with CTAC and attended workshops for Hotma 2026 requirements.
  • Submitted compliance reports to corporate teams, ownership, and government agencies.
  • Responded to compliance-related emails and inquiries within 24 hours.
  • Provided exceptional service to residents while maintaining confidentiality and professionalism.
  • Reviewed and created prequalifying packages, downloaded certification forms from RightSource, reviewed and collected income statements, assets, SSI, bank statements, pay stubs, 401K and retirement accounts.
  • Applied four methods of paystub conversion calculations to determine income limits for tenant qualification.
  • Experienced using AR Yardi Voyager for data entry, income and assets calculation validation, and elaboration of Tenant Income Certification (TIC).
  • Knowledge of BankVOD for asset bank verification.
  • Used screening tools such as Worker Number for employment verification (Equifax).
  • Monitored RentCafe Compliance system for updates on tenant self-submission of low income questionnaires and signed documents.
  • Used DocuSign to send envelopes for tenant forms and information input.
  • Experienced in file management and submission to RightSource auditor system for final revision and approval.
  • Strong, up-to-date knowledge of Hotma requirements to be implemented for certification fiscal year 2026.
  • Streamlined tenant data entry processes in Yardi, enhancing accuracy and reducing processing time for compliance documentation.
  • Dedicated to fostering positive tenant engagement environments.
  • Reviewed and processed tenant applications ensuring compliance with income regulations and enhancing approval efficiency.
  • Maintained up-to-date knowledge of affordable housing regulations and implemented changes promptly.
  • Coordinated with corporate teams to submit compliance reports, fostering transparency and accountability.
  • Ensured compliance with LIHTC regulations by auditing move-in files, achieving substantial improvements and reducing audit discrepancies.
  • Developed and maintained compliance-related policies, streamlining processes and ensuring alignment with updated regulations.
  • Implemented new document management process using DocuSign, expediting tenant form submissions and improving operational efficiency.
  • Managed lease documentation and verified tenant eligibility to ensure strict adherence to HUD and local housing compliance standards, resulting in 100% audit readiness and minimized regulatory violations.

Multi-Site Roving Property Manager

07.2023 - 08.2024
  • 3 Properties - Family Composition Units
  • 175 units combined total
  • 3 cleaners/janitor - 20 roving maintenance
  • Created LAHD checklist, ensuring maintenance repairs complied with TCAC, HACLA and LAHD inspection requirements for funding.
  • Maintained accurate records of tenant interactions and service requests, ensuring compliance with
  • Collect 3 bid rules for vendor management contracts.
  • Vendor, maintenance and janitorial management.
  • Budgeting, financial reporting, lease agreements, tenant relations, property maintenance, preventative maintenance, contract negotiation, regulatory compliance, safety
  • Developed a comprehensive LAHD checklist ensuring maintenance repairs met regulatory standards and minimizing inspection failures.
  • Experience in Yardi Rent deposit Scanner - Bank Deposit Scanner
  • Elaboration of 3 Day Notices to pay or quit with implementation of proper procedure mail certified and hand delivered status stamp required
  • Coordinated outreach programs to support vulnerable populations, fostering community ties and improving resource access for residents.
  • Assisted with certification process including receiving and reviewing documents
  • Sending out compliance notices, entering all collected data into Yardi, and following up with prospective tenants regarding missing items.
  • Streamline compliance audits, ensuring seamless operations and precise adherence to evolving LIHTC HUD regulations for improved efficiency.
  • Coordinated maintenance, tenant relations, and lease administration across multiple properties, optimizing operational efficiency and reducing vacancy rates by 15% through proactive site management and vendor negotiations.

Conventional Class B Leasing Consultant - Assistant Property Manager

GPI Management
01.2015 - 07.2018
  • Leasing up consultant for a community site with a total of 880 units.
  • Managed prequalification and prescreening process for conventional tenants, verified employment and rental history, documented and gathered data to determine if tenants were prequalified.
  • Vendor relations, point of contact for 20 vendors, billed vendors for products and services, generated accounts payable reports, reviewed invoices for discrepancies in price, quantity and items, issued monthly statements, and maintained updated customer contact information.
  • Conducted thorough audits of tenant files, ensuring 100% compliance with regulations and reducing risk of penalties.
  • Analyzed property budgets, optimizing vendor services for efficient resource allocation and improved financial health.
  • Collaborated with maintenance and cleaning teams to streamline daily operations.
  • Implemented tenant onboarding enhancements, reducing wait times and boosting satisfaction.
  • Coordinated with finance team to refine billing processes, ensuring accuracy and timely vendor payments, strengthening vendor relationships.
  • Responding to inquiries from prospective tenants via phone and email. Based on this preparing work orders for services and triages to promote positive resident relations.
  • Preparing and maintaining files for each resident, both potential and existing clients.
  • Coordinating property viewings, following up and updating the contact management database for the potential residents.
  • Preparing new lease agreements and assisting residents with move-in processes. This will include collecting initial rent and security deposits.
  • Proactively contacting residents when a lease is nearly expiring and share the renewal contract details along with the value of a residence.
  • Represent property on county court for evictions hearings proceedings.
  • Managed leasing processes and tenant relations for Class B conventional properties, optimizing occupancy rates through targeted marketing strategies and efficient lease administration.
  • Managed tenant relations and lease negotiations for a 800unit Class B portfolio, increasing occupancy rates by 15% through targeted marketing and community engagement initiatives.

Education

B.S. - Public Accounting

Universidad Technologica De El Salvador
San Salvador
09.2025

Skills

  • Property Management
  • Fair Housing
  • Section 8
  • LIHTC
  • Yardi
  • Compliance Auditing
  • Tenant Engagement
  • AppFolio
  • Compliance Management
  • Vendor Management
  • Financial Analysis
  • Community Development
  • Accounting
  • Inventory Control
  • RealPage
  • Buildium
  • Resource Coordination
  • RentCafe: Experienced
  • RightSource: Experienced
  • Conflict Resolution
  • Crisis Intervention
  • Team Leadership
  • Budget Management
  • Community Outreach
  • Training Development
  • Data Analysis
  • Regulatory Compliance
  • Analytical Thinking
  • Negotiation Skills
  • Process Improvement
  • Risk Management
  • Customer Service

LANGUAGES

Spanish : Native

Affiliations

National Apartment Association

COURSES

  • HUD Certified Housing Counselor, US Department of Housing and Urban Development
  • Mental Health Fundamentals - Coordinating Support and Services, CSH Training Center
  • Critical Times, Housing Instability and Eviction Prevention, CSH Training Center

Timeline

Multi-Site Roving Property Manager

07.2023 - 08.2024

Conventional Class B Leasing Consultant - Assistant Property Manager

GPI Management
01.2015 - 07.2018

Leasing & Occupancy Compliance Specialist

Community Corp Of Santa Monica
- Current

B.S. - Public Accounting

Universidad Technologica De El Salvador

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Ruth Rosales