Summary
Overview
Work History
Education
Skills
Timeline
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Ruth Rose-Clark

Indpls,IN

Summary

Proven to enhance customer satisfaction and streamline operations, I leveraged my organization and communication skills at Indiana Orthopedic Hospital to optimize front desk efficiency. Skilled in multi-line telephone systems and client relations, I significantly improved service delivery, contributing to a welcoming environment and maintaining high confidentiality standards. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

20
20
years of professional experience

Work History

Receptionist/Concierge

Indiana Orthopedic Hospital
01.2016 - 10.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

Receptionist/Concierge

Evergreen Rehabilitation Facility
08.2014 - 06.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.

Education

Associate of Arts - Business Administration

Clark College
Indianapolis, IN
04.1985

High School Diploma -

Northwest High School
Indianapolis, IN
06.1975

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling
  • Greeting and Seating Clients
  • File Management
  • Administrative Support
  • Schedule Management
  • Mail handling
  • Multi-line telephone operation
  • Clerical Support
  • Professional Demeanor
  • Calendar Management
  • Service-oriented mindset
  • Office Management
  • Multi-Line Telephone Systems
  • Mail distribution
  • Security awareness
  • Supply Management
  • Business Correspondence
  • Attention to Detail
  • Problem-Solving
  • Customer Service

Timeline

Receptionist/Concierge

Indiana Orthopedic Hospital
01.2016 - 10.2023

Receptionist/Concierge

Evergreen Rehabilitation Facility
08.2014 - 06.2016

Associate of Arts - Business Administration

Clark College

High School Diploma -

Northwest High School

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Ruth Rose-Clark