Ruth Rozar

Receptionist

Covenant Medical Group

08.2018 - Current

Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Maintained current and accurate medical records for patients.
Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Transcribed phone messages and relayed to appropriate personnel.
Streamlined appointment scheduling for improved patient flow and reduced wait times.
Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.