Summary
Overview
Work History
Education
Skills
Timeline
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Ruth Russo

Shakopee,Mn

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

23
23
years of professional experience

Work History

Owner/Operator

Westy's Shako Shack
02.2019 - Current
    • Increased customer satisfaction by providing high-quality services and timely communication.
    • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
    • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
    • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
    • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
    • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
    • Expanded product offerings by researching market trends and identifying potential growth opportunities.
    • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.

Sales Agent

My Pillow
03.2014 - Current
    • Increased sales revenue by consistently meeting and exceeding sales targets.
    • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
    • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
    • Enhanced product knowledge through continuous training and professional development opportunities.
    • Assisted call-in customers with questions and orders.

Business Office Manager

Gambler's Relief
04.2006 - 06.2014
    • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
    • Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
    • Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
    • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
    • Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
    • Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.

Administrative Coordinator

Dr Ian C Frykman DDS
08.2002 - 10.2005
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.
  • Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
  • Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
  • Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Monitored and directed incoming mail and prepared outgoing mail.

Distribution Sales Representative

Allegiance Healthcare
09.2000 - 08.2002
  • Increased product sales by developing strong relationships with clients and understanding their unique needs.
  • Enhanced distribution efficiency by creating and implementing strategic sales plans for assigned territories.
  • Generated new leads through targeted prospecting, cold calling, and networking events.
  • Assisted in inventory management by providing timely feedback on product availability and customer demand trends.
  • Provided exceptional customer service to ensure repeat business and strengthen long-term partnerships with clients.
  • Participated in trade shows and industry events to promote company products, gather intelligence on competitors, and expand professional network.
  • Negotiated favorable pricing structures for both company and customers by effectively communicating value propositions.
  • Traveled extensively to client sites, working closely with product users to identify up-selling opportunities.
  • Performed cost-benefit analysis of existing and potential customers for informed decision making.

Education

No Degree - Medical Radiologic Technology

Minnesota State Community And Technical College
Fergus Falls, MN
2008

No Degree - Business

Gateway Community And Technical College
Kenosha, WI
1999

High School Diploma -

Wilmot High School
Wilmot, WI
05.1998

Skills

  • Personnel Management
  • Sales Negotiation
  • Operational Reporting
  • Operations Oversight
  • Negotiation
  • Staffing
  • Strategic Planning
  • Payroll Processing
  • Relationship Management

Timeline

Owner/Operator

Westy's Shako Shack
02.2019 - Current

Sales Agent

My Pillow
03.2014 - Current

Business Office Manager

Gambler's Relief
04.2006 - 06.2014

Administrative Coordinator

Dr Ian C Frykman DDS
08.2002 - 10.2005

Distribution Sales Representative

Allegiance Healthcare
09.2000 - 08.2002

No Degree - Medical Radiologic Technology

Minnesota State Community And Technical College

No Degree - Business

Gateway Community And Technical College

High School Diploma -

Wilmot High School

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Ruth Russo