Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ruth Saintvil

Ruth Saintvil

Orlando,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Sears Call Center
01.2018 - 09.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Server/Hostess

Waffle House
09.2013 - 04.2023
  • As a server I am the face of the company
  • I welcome all guests with a friendly personality while giving them a great experience
  • My responsibilities are, cleaning and fully stocking Foh and Boh
  • Cash handling and creating a fun work atmosphere while being a team player and getting the job done.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Customer Service Representative

Westgate Resorts
07.2016 - 02.2019
  • As a customer service representative, I ensure exceptional service to all of my guests
  • I create a fun and educational conversation to all client's needs, while being friendly, professional and understanding
  • I enjoy in helping create memorable moments to all family's, couples and friends.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Cashier Team Lead

Tin And Taco
02.2023 - Current
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.

Education

Associate's degree - Art History

Valencia College
Orlando, FL
06.2006

Skills

  • Data entry (10 years)
  • Fluent in Haitian Creole (10 years)
  • Computer skills (10 years)
  • Clerical experience (10 years)
  • Administrative Experience
  • Teaching
  • English
  • Microsoft Office
  • Research
  • Multilingual
  • POS System
  • Positive Attitude
  • Team Leadership
  • Customer Service
  • Cash Handling
  • Opening and Closing Procedures
  • Safety Rules
  • Sales Techniques
  • Motivational Skills

Certification

Food Handler Certification

Timeline

Cashier Team Lead

Tin And Taco
02.2023 - Current

Customer Service Representative

Sears Call Center
01.2018 - 09.2023

Customer Service Representative

Westgate Resorts
07.2016 - 02.2019

Server/Hostess

Waffle House
09.2013 - 04.2023

Associate's degree - Art History

Valencia College

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Ruth Saintvil