Ruth P. Seimah
Capitol Heights,MD
Summary
Ms. Seimah is a office Coordinator/Customer Service management assistance with over 15 years of experience managing diverse projects for one of the top leaders in research, Radnet Radiology. She has excellent written and verbal communication skills, is proficient with the Microsoft Office Products, Microsoft Word, Excel, PowerPoint, and has Microsoft SharePoint administration experience. Accomplished well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.
Overview
29
29
years of professional experience
Work History
Program Coordinator/Manager
Radnet Radiology
10.2005 - Current
- Provided independent, project-specific, and support to the customer service department
- Responsible for managing accounts receivables and balancing invoice for all locations within the Maryland area
- Responsible for the providing financial and administrative services to ensure efficient, timely and accurate billing and payment of accounts for the local branch of a national diagnostic network
- Organized and tracked stakeholder’s request to comply with records management requirements
- Update checklists and work aids that documents stakeholder’s request
- Developed a tracking system to track daily and monthly stakeholder request, that helps run reports to provide to leadership team
- Maintained detailed and accurate records of programs/stakeholder’s request, in electronic database (SharePoint); communicated expectations
- Prepares weekly, monthly and quarterly reports to management and leadership team
- Facilitate communication between management to stakeholder
- Provided management monthly reports tracking scope, budget, milestones, schedule, and status
- Proactively identified process problems/concerns and defined solutions and recommendations
- Responsible for the documentation and billing of radiology claims, both electronically and manually through customized insurances systems
- Monitors the processing and follow-up of a monthly portfolio of claims from various clients
- Manages the appeal process of claims for missed and incorrect procedure codes
- Conducts daily review of past due accounts
- Verifies secondary claims filing with explanations of benefit from primary insurance
- Conducted training of all new hires for both the Account Receivable and Customer service departments
- Identified and developed ways to resolve problems or respond to issues that directly affect the accomplishment of principal Departmental goals and objectives
- Identified, analyzed, and made recommendations to resolve problems and situations in routing of correspondence, workflow, work distribution, filing systems, and other procedural problems affecting the efficiency, effectiveness, or productivity of the office
- Responsible for project controls, project planning, budgeting, analysis, forecasting, and trends.
Branch Manager
Check –N-Go
04.2000 - 10.2005
- Responsible for the general operations of a local branch of a recognized financial services firm providing cash relief to clients
- Provided superior customer service to clients through the availability of various customer services oriented processes and initiatives
- Processed customer loan applications, and responded to customer inquiries regarding loan and product offerings
- Ensured compliance to established policies and procedures
- Supervised a staff of 7 financial agents in the process of ensuring the daily upkeep of store premises including the daily opening and closing of the store facilities
- Conducted road side marketing where necessary
- Monitored the day-to-day operation of the local branch
- Conducted reviews and loan qualification process for customers
- Provided timely audits of customer accounts
- Supervised branch staff and delegated tasks to employees
- Responsible for the training of all managers and new hires
Assistance Manager
Rent A Center
01.1997 - 01.2000
- Responsible for the operations and general supervision of a staff 8 customer service representatives in the delivery and account maintenance of a rental merchandize
- Supervised daily workflow of general staff
- Audited incoming merchandise for sales
- Worked closely with store manager in maintaining products management
- Ensured the delivery of excellent customer service by all employees to clients
- Managed payroll, and approved weekly staff schedule
- Recorded and maintained accurate record of all customer data using MS Excel and Word applications.
Education
B.S - Business Administration
Takoma Park, Maryland2018
Skills
- Microsoft Office (Word, Excel, Access, PowerPoint)
- Microsoft SharePoint
- Excellent Written and Verbal Communication Skills
- Data Management Familiarity
- Staff Development
- Sales Growth
Timeline
Program Coordinator/Manager
Radnet Radiology
10.2005 - Current
Branch Manager
Check –N-Go
04.2000 - 10.2005
Assistance Manager
Rent A Center
01.1997 - 01.2000