Ruth Silva Lopez
Belmont,NC
Summary
Language professional prepared for challenges of Spanish interpretation. Possesses valuable experience in bridging communication gaps and ensuring understanding across diverse audiences. Known for collaborative teamwork and adaptability to changing needs, along with skills in cultural sensitivity and active listening.
Experienced with customer interaction and issue resolution. Utilizes strong communication skills to enhance customer satisfaction. Track record of adaptability and teamwork in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Family Dental Care
02.2022 - Current
- Managed patient scheduling and appointment confirmations to enhance office flow.
- Ensured accurate patient records by maintaining electronic health record systems.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Coordinated daily office operations, facilitating communication between patients and dental staff.
- Implemented office policies that improved patient check-in processes and reduced wait times.
- Trained new front desk staff on procedures and best practices for efficient operations.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Warehouse Worker
Ambassadors to the Nations
05.2019 - 08.2023
- Organized inventory and maintained accurate stock levels through systematic counting and logging.
- Assisted in loading and unloading shipments, ensuring proper handling of goods.
- Collaborated with team members to streamline workflow and enhance productivity on the floor.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Optimized storage space, rearranging items to better utilize available square footage.
Medical Assistant
StarMed Healthcare
05.2019 - 02.2022
- Assisted in patient intake, ensuring accurate information collection and documentation.
- Managed appointment scheduling, optimizing clinic workflow and reducing wait times.
- Collaborated with healthcare providers to deliver high-quality patient care and support services.
- Performed routine clinical tasks, including vital sign measurement and specimen collection.
- Implemented electronic health record updates, improving accuracy of patient data management.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Education
Bachelor of Science - Nursing
Universidad Politecnica De Nicaragua
Managua, Nicaragua12-2018
High School Diploma -
Centro Israel Cantico Nuevo
Managua, Nicaragua12-2013
Skills
- Patient scheduling
- Electronic health records
- Customer service
- Office coordination
- Data analysis
- Team collaboration
- Spanish interpretation
- Clinical assistance
- Bilingual communication
- Office operations
- Appointment management
- Fluent bilingualism
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Family Dental Care
02.2022 - Current
Warehouse Worker
Ambassadors to the Nations
05.2019 - 08.2023
Medical Assistant
StarMed Healthcare
05.2019 - 02.2022
Bachelor of Science - Nursing
Universidad Politecnica De Nicaragua
High School Diploma -
Centro Israel Cantico Nuevo