Summary
Overview
Work History
Education
Skills
COVER LETTER
Timeline
Generic

Ruth Spaustat

San Antonio,USA

Summary

To obtain an Office/Clerical position in which my customer service, bookkeeping, personal, clerical and general office skills will contribute to greater office efficiency and productivity.

Overview

36
36
years of professional experience

Work History

Waitress/line server

Panchos Mexican Buffet

Temporary worker

People Ready
01.2006
  • Leadership: able to give directions to other employees..
  • Productivity: being able to complete assignments, in a timely manner.construction work.

Security Officer

Team Global.
06.2025 - Current
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

Security Officer

Allied Universal Security Services
10.2023 - Current
  • Monitored premises to ensure safety and security protocols were followed consistently.
  • Conducted regular patrols to detect and deter potential security breaches effectively.
  • Responded promptly to incidents, documenting details for further investigation and reporting.
  • Assisted in managing access control systems to restrict unauthorized entry to facilities.
  • Collaborated with law enforcement during emergencies, ensuring effective communication and response strategies.
  • Trained new staff on safety procedures and emergency protocols for improved operational compliance.
  • Developed incident reports summarizing findings, contributing to organizational safety assessments and improvements.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.

Customer Service Representative

Harland Clarke
03.2022 - 06.2025
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Processed orders accurately using company-specific software to maintain streamlined operations.
  • Assisted in training new team members, fostering a collaborative work environment.
  • Developed knowledge of products and services to provide effective solutions to customers.
  • Documented customer interactions meticulously to support quality assurance efforts.
  • Collaborated with team members to identify process improvements for service delivery efficiency.
  • Maintained up-to-date knowledge of company policies and procedures to support compliance initiatives.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Waitress

Sun's Chinese Buffet
02.2005 - 05.2014
  • Customer service. greeter. operating register..money handling.

Cashier

Valero Energy
06.1989 - 05.2002
  • Money handling. stocking
  • Inventory

Education

Diploma - Business Administration

John F Kennedy
San Antonio, TX
06.1989

Skills

  • Typingability to multi taskanswer phone calls customer servicefriendly

COVER LETTER

  • 28-10-2013
  • Hiring Manager
  • Management Inc,726 52nd Pl.
  • Los Angeles, CA 90182
  • Dear Hiring Manager
  • I'm applying for a senior management position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience.
  • Please find my resume attached.
  • I can be reached at the number above or at my email address.
  • Sincerely

Timeline

Security Officer

Team Global.
06.2025 - Current

Security Officer

Allied Universal Security Services
10.2023 - Current

Customer Service Representative

Harland Clarke
03.2022 - 06.2025

Temporary worker

People Ready
01.2006

Waitress

Sun's Chinese Buffet
02.2005 - 05.2014

Cashier

Valero Energy
06.1989 - 05.2002

Waitress/line server

Panchos Mexican Buffet

Diploma - Business Administration

John F Kennedy

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Ruth Spaustat