Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Adminstration Assistance Special
Goodwill
Dover, DE
11.2018 - Current
Main Receptionist, Referral processor, provides additional back up to office. Assists counselors with 60-day consumer follow up phone calls. Assists counselors with medical records follow up and eligibility waivers, Ten Day Letter, ITP Signature Plan letters, Psychological Evaluation letters, ext. Filing Client’s Records. Send out emails, phone calls, and letters for appointment reminders and confirmations
Referrals for Service forms
Fill out over the phone, fax, DocuSign, and mail referral forms for the DVR clients.
Make up the Application Packets for the new referral client
System AWARE input the referrals into Aware
Attach and upload the referral into AWARE
Put the client’s name on the referral tracker
Making sure the spelling, grammar, and the correct information is on the referral form.
Referral Search
Assists counselors with the referral Search consumer follow up calls.
Make the necessary appointments for the consumer.
If the consumer needs to be transferred to speak with his/her counselor.
Putting notes into Participant/referral into AWARE
Sending out follow up emails to the consumers
60 Day Contact List/Notes
Assists counselors with the 60-day consumer follow up calls
Schedule appointments when needed
Put case notes into Participant AWARE
Sending out follow up emails to the consumers
Medical Records
Request medical records for the clients
Upload and attach medical records
Eligibility Waivers. Ten Day Letter, ITP Signature Plan letters, ext.
Assists counselors with the Eligibility Waiver, Ten Day, ITP Signature Plan letters, ext.
Mailing out all letters making sure addresses are correct before mailing them out
Filing Client’s Records
Putting together the client’s paperwork such as Application for DVR Employment Services, Referral forms, Intake Letters, Medical Records, HIPP Forms ext.
Psychological Evaluation letters
Send out emails, mail out appointment letters, call the client to confirm appointments,
Owner/Operator a Mother's Lover Child Care
Self-employeed
Dover, Delaware
04.2003 - 08.2015
Primary Purpose: The Director ensures the delivery of high-quality early childhood care and education for children ages 0- weeks-12 years and is responsible for planning, implementing, and evaluating the Child Care’s early care and preschool program.
Managed Day-to-Day Business Operations: The program includes a schedule of daily activities to entertain, stimulate and educate the children at a level appropriate to their age; a balanced and nutritious snack and meal plan; a consistent and reasonable plan for dealing with disciplinary issues; and plans for dealing with emergencies such as a fire in the facility. The plan must also ensure that facility is kept clean, sanitary as well-organized.
Create a Budget: The Child Care Director will meet with parents to keep parents up to date on their child’s development and progress, including discussing ways to address any learning behavioral issues.
Develop a curriculum and program: Child Care Director works creating learning plans or programs to meet states requirements and parent’s expectations
Responsibly: Responsible for ensuring an educational, caring and safe environment for the children and parents. and build self-esteem and help children discover new things each day
Safety: The director may need to intervene to ensure that a developmental problem is properly dealt with or that a child is protected from harm. This may involve contacting a social worker, depending on the circumstances.
Mealtime: Making sure that the children was their hand before and after eating their meals.
Nap Time: Making sure that the children’s napping area is clean and safe to sleep separately.
Education
Associate of Arts - Paraprofessional Education
Universality of Phoenix
Phoenix, AZ
09.2010
High School Diploma -
Dover High School
Dover, DE
06.1974
Skills
Information Confidentiality
Verbal and Written Communication
Attention to Detail
Computers and Technology
Customer Service
Multitasking and Time Management
Office Administration Work
Strong Organizational Skills
Expense Monitoring
Multi-Line Telephone Systems
MS Office
Administration and Management
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.