Ruth Thompson
Leasing Consultant
Los Angeles,CA
Summary
Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Leasing Specialist
DeMonia Properties
Los Angeles, CA
05.2019 - 07.2023
- Showed apartments to potential tenants and answered questions regarding community.
- Collected, completed, and processed lease applications.
- Regularly inspected curb appeal of facilities to keep property great shape.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
- Created proposals, lease offers and documents for incoming and current tenancies.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Drafted comprehensive marketing and leasing plans.
- Developed and implemented tactical marketing plans.
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Administrative Assistant
LakshmiLove
Los Angeles, CA
04.2013 - 06.2018
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Managed department budgets and generated financial reports for management review.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Paralegal - Paralegal Studies
Los Angeles Southwest College
Los Angeles, CA 08.2020 - 06.2023
Skills
Relationship building and retention
Property showing
Lead Generation
Daily property operations
Business processes and procedures
Leasing reports
Guest complaint resolution
Performance optimization strategies
Fair housing policies
Property management
Tenant issue resolution
Marketing campaigns
Documentation coordination
Customer research
Retention strategies
Professional telephone demeanor
Complaint resolution
Strategic sales knowledge
Service-oriented mindset
Timeline
Paralegal - Paralegal Studies
Los Angeles Southwest College
08.2020 - 06.2023
Leasing Specialist
DeMonia Properties
05.2019 - 07.2023
Administrative Assistant
LakshmiLove
04.2013 - 06.2018