Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruth Tormey

Houston,TX

Summary

Reliable and punctual Customer Service Representative successfully handles fast-paced. Proven willingness to take on any task to support team. Motivated skilled at meeting customer needs with expert support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Ecolab
08.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Member Experience Specialist

Benefit Management LLC
07.2020 - 02.2021
  • Safeguarded member data and confidentiality, adhering to all regulatory and company security guidelines.
  • Fostered timely resolution of account issues, communicating with members via telephone, email, and chat.
  • Updated records with all interactions and customers transactions.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Relayed policy and plan benefits to medical providers on members plan coverage
  • Researched medical claims for payment status.

Member Care Representative

United Aqua Group
04.2018 - 03.2020
  • Supported accurate record-keeper, documenting account information and member inquiries.
  • Serviced or updated customer accounts and answered inquiries related to service charges or fees.
  • Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
  • Updated records with all interactions and customers transactions.
  • Completed inquiries and followed up with customers to share findings and offer solutions.
  • Entered into system detailed information in regards to orders tracking of orders incorrect deliveries.

Email Resolution Expeditor

Williams Sonoma
01.2017 - 04.2018
  • Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Resolved issues based on thorough investigations of concerns.
  • Completed inquiries and followed up with customers to share findings and offer solutions.
  • Protected company and customer data by following information policies.
  • Tracked international orders held at international borders via customs officials.
  • Updated records with all interactions and customers transactions.

In-House Reservation Specialist

Tricom Management/Platinum Interchange
07.2004 - 01.2017
  • Fielded telephone, email, and web-chat inquiries for Time Share reservations.
  • Educated customers about facility amenities and available guests services by patiently answering all questions.
  • Delivered highest level of customer service and expedited customers' rental requests.
  • Monitored competitor rates and advised management on necessary adjustments to maintain market position.
  • Met customer travel needs by matching services with personal preferences and requirements.
  • Managed formal travel needs, including documentation such as tickets and travel insurance paperwork.

Education

GED -

Wichita South High School
05.1979

Skills

  • Data Security
  • Account updates
  • Task prioritization
  • Quality assurance
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Fully Remote
  • Payment processing
  • Professional telephone demeanor
  • Customer relationship management (CRM)
  • Multi-line phone talent
  • Multiple Systems for Pest Divisions
  • SAP ECC AS400 Microsoft ES&S

Timeline

Customer Service Representative

Ecolab
08.2022 - Current

Member Experience Specialist

Benefit Management LLC
07.2020 - 02.2021

Member Care Representative

United Aqua Group
04.2018 - 03.2020

Email Resolution Expeditor

Williams Sonoma
01.2017 - 04.2018

In-House Reservation Specialist

Tricom Management/Platinum Interchange
07.2004 - 01.2017

GED -

Wichita South High School

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