Ruth Torres
Houston
Summary
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with a strong drive to succeed. Translate if needed.
Overview
12
12
years of professional experience
Work History
Patient Services Coordinator
MD Anderson
09.2023 - Current
- Ensured medical records were accurately updated with patient information.
- Assisted with scheduling appointments for patients.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Processed referrals for specialty care services as needed.
- Prepared correspondence, reports, memos, and other documents as requested by management staff.
- Performed data entry into electronic health record system.
Customer Care Analyst
Mutual Of Omaha
07.2021 - 06.2023
- Provided telephone and email customer support for complex technical inquiries.
- Answered incoming calls from customers, providing accurate and timely responses to their questions or complaints.
- Resolved customer service issues in a professional manner while following departmental guidelines.
- Collaborated with other departments to ensure that customers' needs were met accurately and in a timely fashion.
- Created process documentation outlining procedures for handling common inquiries or complaints.
Customer Service Representative
MTM Transportation
01.2019 - 05.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Public Safety Officer
MD Anderson
11.2016 - 12.2018
- Communicated effectively via radio transmissions with other officers while patrolling assigned area.
- Ensured compliance with safety regulations and policies by performing daily inspections of the facility.
- Interacted professionally with students, faculty members, staff members, visitors, vendors and contractors in a courteous manner.
- Maintained detailed records of all incidents reported including times, locations and descriptions of anyone involved.
Customer Service Representative
Alorica
07.2013 - 10.2015
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Education
High School Diploma -
Jack Yates
Skills
- Problem-Solving
- Multitasking and Organization
- Team Leadership
- Phone and Email Etiquette
- Customer Service
- Registration and Admissions
- Biligual
Languages
Spanish
Timeline
Patient Services Coordinator
MD Anderson
09.2023 - Current
Customer Care Analyst
Mutual Of Omaha
07.2021 - 06.2023
Customer Service Representative
MTM Transportation
01.2019 - 05.2021
Public Safety Officer
MD Anderson
11.2016 - 12.2018
Customer Service Representative
Alorica
07.2013 - 10.2015
High School Diploma -
Jack Yates
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